Life Customer Service Representative

Auto-Owners Insurance Company • Lansing, MI

9d • Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Life Customer Service Representative professional to join our team. The position requires the person to: Work effectively with agents, policyholders, and associates at all levels. Communicate effectively in verbal and written form. Make computer inquiries and entries relating to policyholder accounts. Communicate effectively with agents and others as needed to research problems and find solutions. Prioritize and organize work to ensure it is completed in a timely manner. Regular and predictable attendance in meeting a defined work schedule. Accurately and effectively respond to agents and policyholders on more advanced policy features, coverages, and procedures. Determine and obtain information, while applying good judgment in making decisions, when working tasks through the servicing process.

Requirements

• Associate’s degree (Accounting/Business preferred) with a GPA of at least 3.0 (preferred) or at least two years of direct professional office experience
• Must type a minimum of 40 words per minute with 85% accuracy
• Flexibility for occasional and/or seasonal overtime
• Excellent oral and written communication skills
• Ability to handle multiple assignments
• Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Nice To Haves

• Direct insurance agency/company experience with Life products a plus

Responsibilities

• Work effectively with agents, policyholders, and associates at all levels.
• Communicate effectively in verbal and written form.
• Make computer inquiries and entries relating to policyholder accounts.
• Communicate effectively with agents and others as needed to research problems and find solutions.
• Prioritize and organize work to ensure it is completed in a timely manner.
• Regular and predictable attendance in meeting a defined work schedule.
• Accurately and effectively respond to agents and policyholders on more advanced policy features, coverages, and procedures.
• Determine and obtain information, while applying good judgment in making decisions, when working tasks through the servicing process.

Benefits

• Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success.
• We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package.
• Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.
• If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!
• Equal Employment Opportunity Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees