Life Customer Service Representative

Auto-Owners Insurance • Lansing, MI

10d • Hybrid

About The Position

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job Description We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated Life Customer Service Representative professional to join our team. The position requires the person to: Work effectively with agents, policyholders, and associates at all levels. Communicate effectively in verbal and written form. Make computer inquiries and entries relating to policyholder accounts. Communicate effectively with agents and others as needed to research problems and find solutions. Prioritize and organize work to ensure it is completed in a timely manner. Regular and predictable attendance in meeting a defined work schedule. Accurately and effectively respond to agents and policyholders on more advanced policy features, coverages, and procedures. Determine and obtain information, while applying good judgment in making decisions, when working tasks through the servicing process. Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service. We are proud to have been ranked among the Fortune 500 every year since 2002. Find out why working here is more than just a job - apply today! Not sure what type of position you're looking for? Click the button below to send us your resume.

Requirements

• Associate’s degree (Accounting/Business preferred) with a GPA of at least 3.0 (preferred) or at least two years of direct professional office experience
• Direct insurance agency/company experience with Life products a plus
• Must type a minimum of 40 words per minute with 85% accuracy
• Flexibility for occasional and/or seasonal overtime
• Excellent oral and written communication skills
• Ability to handle multiple assignments

Responsibilities

• Work effectively with agents, policyholders, and associates at all levels.
• Communicate effectively in verbal and written form.
• Make computer inquiries and entries relating to policyholder accounts.
• Communicate effectively with agents and others as needed to research problems and find solutions.
• Prioritize and organize work to ensure it is completed in a timely manner.
• Regular and predictable attendance in meeting a defined work schedule.
• Accurately and effectively respond to agents and policyholders on more advanced policy features, coverages, and procedures.
• Determine and obtain information, while applying good judgment in making decisions, when working tasks through the servicing process.

Benefits

• Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree