Life & Annuity Customer Support - US

DXC Technology • Nashville, TN

1d • Remote

About The Position

This position is for a Life & Annuity Customer Support role at DXC Technology, a leading enterprise technology and innovation partner. The role focuses on enhancing customer and client experience through business process improvement projects, collaboration with cross-functional teams, and the development of clear business procedures. Key responsibilities include leading training efforts on core DXC systems and processes, delivering exceptional customer service, and continuously identifying opportunities for process improvements. The company emphasizes strong connections and community, offering flexibility while prioritizing in-person collaboration in its general work model, though this specific position is fully remote.

Requirements

• High School diploma required (diploma/transcripts will be required)
• Minimum 2 years of customer service experience in the life insurance and/or annuities fields
• Familiar with business process services, including analyzing workflows and suggesting improvements.
• Effective verbal and written communication skills, with the ability to convey information to diverse audiences.
• Basic intermediate Excel skills, including the ability to create and maintain detailed tracking documents, organize data, and use formulas and other functions.

Nice To Haves

• DXC core system knowledge; wmA, AWD/Chorus, cmA, etc.
• Proficient in Microsoft Office products, with the ability to create detailed process flow diagrams

Responsibilities

• Support business process improvement projects to enhance customer and client experience.
• Collaborate with cross functional teams to ensure project success.
• Assist in writing clear, step-by-step business procedures, supporting business users across key operations functional areas.
• Lead training efforts in support of business operations, including the development of comprehensive training plans and the delivery of training sessions on core DXC systems and processes.
• Deliver exceptional customer service by maintaining a high standard of responsiveness, professionalism and support.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
• Performs additional responsibilities as needed to support business goals and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees