Life & Annuities Call Center Support - US

DXC Technology • Tulsa, OK

16d • Remote

About The Position

Principal Responsibilities: Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans. Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing. Efficiently access multiple electronic systems to provide complete response. Work at all times to enhance and strengthen the relationship between the customer and our insurance clients. Support special campaigns as needed, or if requested by the customer. DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.

Requirements

• High School diploma is required (the diploma will be requested during background check)
• FINRA Series 6 license (active and in good standing) is required
• Employment is contingent upon successful completion of a background check, which may include criminal history, employment and education verification, credit check (where permitted by law), and regulatory or licensing verification
• 1-2 years of Life Insurance and Annuities experience is required
• Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations
• Call center experience is required (this is a call center position)
• Excellent oral & written communication skills
• Superior telephone etiquette, attendance and passion to stay consistent to phone metrics are required
• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Demonstrated ability to manage stress
• Strong computer skills
• Ability to 'think out of the box' to generate innovative process improvements
• Strong math and analytical skills
• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

Responsibilities

• Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
• Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
• Efficiently access multiple electronic systems to provide complete response.
• Work at all times to enhance and strengthen the relationship between the customer and our insurance clients.
• Support special campaigns as needed, or if requested by the customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED