Lien and Title Correction Specialist

Oklahoma State Government•Oklahoma City, OK

2d•Onsite

About The Position

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. This position has an annual rate of $43,680.00. The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma. The MV Lien and Title Correction Specialist is assigned responsibilities for reviewing applications for title and authorizing the issuance of titles on vehicles, boats, and motors for the Motor Vehicle Division of Service Oklahoma. The Motor Vehicle Lien and Title section plays an essential role within Service Oklahoma. MV Lien and Title Correction Specialist are responsible for reviewing for accuracy of information submitted to the agency by vehicle dealers, lien holders, Licensed Operators, and other entities. Specialists ensure and verify that all information is correct on liens and title records. Providing assistance to the aforementioned parties.

Requirements

Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records.
Ability is required to read, comprehend and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.
Level II – Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records; and of tax laws relating to motor vehicles, boats and motors.
Level II – Ability is required to read, comprehend and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; and to establish and maintain effective working relationships with others.
Level III/Lead – Knowledge of office practices and procedures; of business math and accounting terminology and procedures, including maintenance of records; and of tax laws relating to motor vehicles, boats and motors.
Level III/Lead – Ability is required to read, comprehend and apply various rules and regulations; to inspect and verify records; to communicate effectively, both orally and in writing; to establish and maintain effective working relationships with others; and to dispose problem applications.
Level I An Associate’s Degree in any field OR two (2) years of experience in a related field, OR equivalent combination of education and experience
Level II An Associate’s Degree in any field, plus one (1) year of experience in a related field OR three (3) years of experience in a closely related field, OR equivalent combination of education and experience
Level III/Lead An Associate’s Degree in any field, plus two (2) years of experience in a related field OR four (4) years of experience in a closely related field OR equivalent combination of education and experience

Responsibilities

Answers incoming calls from Licensed Operators, Dealers, Lien Holders, etc.
Address inquiries, resolve problems, or fix errors on liens and titles.
Aids and assists in recording and releasing liens.
Responds to questions and inquiries via telephone, mail, fax, or in-person from taxpayers, Licensed Operators, lien holders, other states, and stakeholders.
Provides routine interpretation of tax laws or refers more complex questions to the appropriate division personnel.
Assists taxpayers and Licensed Operators in complying with the law.
Reviews documents related to the issuance of vehicle, boat, and motor titles to ensure accuracy, the presence of source documents and compliance with tax laws.
Calculates excise taxes and registration fees on boats and motors.
Checks vehicle identification numbers and title numbers against the Manufacturer's Statement of Origin and other documents
Identifies discrepancies and returns documents to the taxpayer for correction or contacts taxpayer or tag agent for clarification.
Authorizes the issuance of such titles.
Reviews documents related to foreclosure actions on vehicles, boats, and motors to ensure accuracy, the presence of source documents and compliance with tax laws.
Identifies discrepancies and returns documents to the taxpayer for correction or contacts the taxpayer for clarification.
Approves the foreclosure action and notifies the taxpayer that he/she may obtain a title.
Provides routine interpretation of tax laws or refers more complex questions to the appropriate division personnel.
Assists taxpayers and tag agents in complying with the law.
Reviews issued titles from both tag agents and agency personnel to ensure such actions were in accordance with applicable tax laws.
Proofs vehicle identification numbers and title numbers against Manufacturers Statement of Origin or other documents.
Identifies discrepancies.
Returns titles and supporting documents to the Licensed Operator or owner of record specifying the information needed.
Reviews and audits a record prior to release of Oklahoma title.
Prepares title and foreclosure documents for imaging.
Responsible for processing lien releases by lienholder request
Responsible for escalating requests for update or corrections on NMVTIS
Processes all title or record updates with no payment.
Level II/III – Assists with projects as assigned.
Other duties as assigned.

Benefits

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.
The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.
Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.
Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

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