Licensing Specialist

MarketSource•Alpharetta, GA

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Summary The Insurance Licensing and Appointment Coordinator is responsible for working with a team of licensing professionals to manage the licensing and appointment activities and requirements for licensed sales agents to ensure continuous compliance with all states. In this role, you will work within the Company’s Compliance Department to maintain the company’s multi-state licensing and carrier appointment processes, support general compliance functions, and assist licensed agents with navigating tools and processes to complete related tasks.

Requirements

Effectively communicate (verbally and in writing), exercise appropriate interpersonal skills with employees, client contacts, and leadership as needed for contracting activities.
Independent, self-starter with the ability to seek opportunities to go above and beyond job requirements to achieve stated goals and objectives
Ability to work in a high performance, fast-paced team environment
Proficiency in Microsoft Office, SalesForce, internet research, and web based database skills
Ability to adapt to and work effectively within a constantly changing environment
Excellent customer service and problem-solving skills required
Strong attention to detail, time management, and organizational skills
Ability to function as a solid team player and work closely with teammates, client contacts, and leadership to create a superior employee experience
2 years minimum experience in healthcare, benefits, or insurance industry required
Knowledge of insurance industry, licensing and contracting, appointment functions, including with single and multi-carrier clients
Bachelor’s Degree or equivalent work experience in healthcare, benefits, or insurance industry

Responsibilities

Proactively manage and complete the insurance appointment and agency licensing processes, including but not limited to maintaining compliance with client expectations as well as applicable state laws and regulations, researching market requirements, coordinating contracting requirements, tracking appointment statuses.
Serve as a subject matter expert for licensing, program contracting, and appointment activities or requirements.
Prepare and submit related program data for reporting as needed.
Maintain efficient and accurate record keeping using multiple client and company systems, as well as other application tools, such as Salesforce, AgentSync, NIPR, Producer Toolbox, etc.
Coordinate and meet deadlines for contracting activities, such as signatures, fingerprinting appointments, affidavits, certifications, continued education, and renewals with licensed agents and stakeholders.
Prepare reports on agent licensing statuses, identifying any issues in a timely manner.
Assist with monitoring and executing regulatory requirements that may impact the business.
Collaborate with various support teams to ensure compliance when questions or issues arise.
Manage and communicate changes in state regulatory requirements to impacted employees and stakeholders.
Perform regulatory research to determine requirements for new states, and/or new coverages as business verticals expand.