Licensing Specialist II

Holman•Mount Laurel, NJ

3d•$27 - $39

About The Position

The Licensing Specialist II is responsible for ensuring accurate processing and compliance with company standards. This role handles both vehicle-level and account-based cases, investigates rejected cases, and supports team members when needed. The specialist also utilizes the DMV Terminal to efficiently complete tasks, updates knowledge articles, and provides coaching and feedback to peers. Additionally, they demonstrate strong attention to detail, time management, and problem-solving skills while maintaining professionalism and adaptability.

Requirements

High School Diploma or equivalent required, a degree in Business Administration or relevant field preferred. Additional education, certifications, or experience are a plus.
Strong problem-solving skills and the ability to handle multiple tasks simultaneously
Previous experience in case management, administrative support, or customer service is a plus.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Ability to work independently and as part of a team
Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
2-4 years’ experience in case management, administrative support, or customer service related fields
Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Understanding of accounting principles and bookkeeping software may be required
Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
Knowledge of DMV regulations and processes is strongly preferred, but not required

Responsibilities

Works and resolve all licensing case types including but not limited to, IFTA/IRP, Permits, HUT2290, and Refunds, ensuring accurate processing and adherence to company standards
Handles both vehicle-level cases and account-based cases, demonstrating versatility and comprehensive understanding of Licensing operations
Investigates and resolves rejected cases
Assists and supports team members (e.g., Specialist I – Licensing) depending on capacity
Utilizes the DMV Terminal as needed to complete cases efficiently, ensuring compliance with all relevant regulations and processes
Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients
Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
Effectively manages time and consistently meets deadlines with some guidance from supervisor
Demonstrates accuracy, thoroughness and effectiveness in work
Demonstrates attention to detail and commitment to doing quality work
Adjusts quickly to new or changing assignments, processes and people
Displays professionalism and remains composed when faced with challenges
Learns from experience; modifies behavior to be more effective
Recognizes one’s own strengths and opportunities for growth
Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures