Licensing & Permitting Regulatory Compliance Specialist

Destination Pet, LLC
13d$52,400 - $92,000Remote

About The Position

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! We are looking to add a Licensing & Permitting Regulatory Compliance Specialist to our team! LOCATION: REMOTE REPORTS TO: Licensing & Field Compliance Manager PAY: $52400 - $92000/ salary TRAVEL: Occassional

Requirements

  • 3–5+ years of experience in regulatory licensing, permitting, compliance management, or related research/administrative/regulatory functions.
  • Experience or proven ability to manage multi-jurisdictional licensing across city, county, state, and federal agencies.
  • Proven track record of meeting strict filing deadlines with zero preventable lapses and being accountable.
  • Strong documentation and workflow standardization experience.
  • Experience tracking inspections, corrective actions, and agency correspondence.
  • Ability to conduct sustained regulatory research and interpret statutory requirements.
  • Advanced proficiency in Microsoft 365 (Excel, SharePoint, Outlook, Teams).
  • Experience using compliance tracking or workflow management systems (e.g., Agilence or similar platforms).
  • Experience working cross-functionally with Operations, Facilities, Legal, and Finance stakeholders.

Nice To Haves

  • Experience in pet care, veterinary operations, healthcare, or other regulated multi-site environments.
  • M&A integration experience involving license transfers, entity changes, or regulatory diligence.
  • Experience with contract lifecycle management (CLM) systems.
  • Familiarity with DocuSign and digital document execution platforms.
  • Experience implementing or improving compliance tracking databases.
  • Exposure to AI-assisted research tools used responsibly in regulated environments.
  • Experience supporting field teams in a fast-paced, service-oriented compliance function.

Responsibilities

  • Licensing & Regulatory Management Manage all new applications, renewals, amendments, transfers, and closures with local, county, state, and federal agencies.
  • Conduct jurisdictional research to identify the necessary licenses and permits for each center type.
  • Maintain centralized tracking of all regulatory obligations, ensuring clear visibility of deadlines.
  • Ensure all filings and submissions are completed 100% on time.
  • Retain and organize applications, approvals, and correspondence in approved systems to maintain audit readiness.
  • Maintain regulatory records in accordance with the Company’s Record Retention & Destruction Policy.
  • Regulatory Monitoring & Risk Escalation Monitor statutory and regulatory changes affecting pet care and veterinary operations.
  • Keep a regulatory change log and assess the impact across the portfolio.
  • Identify compliance gaps, risks of lapses, and potential agency enforcement exposure.
  • Promptly escalate material risks, Notices of Violation, or enforcement concerns to Legal and Compliance leadership.
  • Classify licensing obligations by risk tier to prioritize high-impact requirements.
  • Inspection Lifecycle Management Track inspection schedules, outcomes, citations, and corrective action deadlines.
  • Maintain a centralized repository of inspection reports and agency correspondence.
  • Coordinate with Operations, Safety, and Facilities to ensure timely completion of corrective actions.
  • Support inspection readiness initiatives and pre-inspection review processes.
  • Research & Documentation Perform detailed regulatory research, which may require sustained focus for 1–6 hour work sessions.
  • Document regulatory processes step-by-step to promote workflow continuity and institutional knowledge retention.
  • Continuously refine and standardize workflows to minimize variability and risk.
  • Maintain reusable templates, application libraries, and submission checklists.
  • Field Support & Operational Responsiveness Manage incoming field support tickets related to licensing and regulatory compliance.
  • Participate in support calls with Center Managers, District Leaders, Project Managers, and DVMs.
  • Communicate clearly, professionally, and decisively with operational stakeholders.
  • Shift seamlessly between urgent field matters and long-term regulatory projects without compromising quality.
  • Maintain a service-oriented approach while enforcing compliance standards.
  • M&A and Divestiture Support Provide licensing diligence during acquisitions and divestitures.
  • Identify licensing gaps, transfer requirements, and regulatory risk exposure.
  • Coordinate regulatory timelines and documentation during integration transitions.
  • Ensure seamless licensing continuity during changes in ownership.
  • Cross-Functional Collaboration Partner with Facilities, Operations, Finance, Vendor Management, and Legal as needed.
  • Maintain clear role boundaries while ensuring compliance outcomes are achieved.
  • Exercise authority to communicate directly with regulatory agencies when required.
  • Request necessary documentation from centers and departments to meet regulatory deadlines.
  • Technology & Systems Expectations Demonstrate advanced proficiency in Microsoft 365, including Excel, SharePoint, Outlook, and Teams.
  • Have experience with compliance tracking systems, such as Agilence or similar platforms.
  • Use DocuSign and have exposure to CLM preferred.
  • Comfortably operate within digital workflow and document management systems.
  • Show ability to use AI tools responsibly to streamline regulatory research, drafting, and workflow optimization while preserving data confidentiality and accuracy.
  • Work Style & Mindset Exhibit exceptional organizational discipline and control over deadlines.
  • Work independently on complex regulatory research.
  • Maintain strong written documentation skills.
  • Demonstrate high responsiveness and accountability to field teams.
  • Balance deep-focus work with real-time operational demands.
  • Adopt an ownership mindset: tasks impacting pets, people, or regulatory standing are seen through to completion.
  • Commit to continuous improvement and operational excellence.

Benefits

  • Health, vision, dental, long & short-term disability, and Life insurance
  • A Startup mentality company with stable funding
  • 401k match
  • Pet Care discounts
  • Flexible Time Off
  • Opportunity to grow your career with a network of like-minded professionals
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