Licensing Outreach & Intake Coordinator

City of Boston

3d•$27 - $31

About The Position

This is a temporary position ending June 30, 2026. Under the direct supervision of the Licensing Manager, the temporary Licensing Outreach & Intake Coordinator will assist with creating and disseminating information regarding liquor licensing, processing new applications, answering applicant questions, and helping ensure the timely issuance of licenses.

Requirements

Two (2) years of full-time, or equivalent part-time, office experience in a position that involves the processing of transactions and the accurate preparation, tracking, and maintenance of files and documents.
High school diploma or equivalent; associate’s degree preferred.
Experience with records management, filing systems, or administrative support work.
Strong communication and interpersonal skills with a helpful, professional demeanor.
Detail-oriented and customer service-oriented.
Comfortable working with the public and answering questions clearly.
Basic computer skills and proficiency with Microsoft and Google Suite (Docs, Sheets, Forms).
Attention to detail and ability to handle confidential information.
Ability to work independently and as part of a team in a fast-paced environment.
Strong communication and collaboration skills.
Strong organizational skills, attention to detail, and ability to create order from complex information.
BOSTON RESIDENCY REQUIRED

Nice To Haves

Previous experience in marketing and/or event planning preferred.
Experience using the Infor Public Sector licensing database or similar permitting/licensing software preferred.
Proficiency in additional languages is preferred but not required.

Responsibilities

Assist in the creation and dissemination of educational materials for prospective liquor license applicants.
Organize and produce in-person and/or virtual outreach events (i.e., webinars, informational sessions, etc.) to help publicize liquor license opportunities.
Greet and assist applicants during office hours, providing guidance on completing licensing applications.
Answer phone calls, emails, and in-person inquiries regarding licensing requirements and procedures.
Support the licensing team with application intake, data entry, and file organization.
Assist with preparing documents and materials needed for license issuance.
Create new files and update existing ones in both digital and physical formats.
Coordinate with staff to ensure files and dockets are complete, accurate, and up-to-date.
Provide general clerical support, including payment processing, assisting with reception, scanning, filing, data entry, and document preparation.
Perform other administrative and clerical duties as assigned to support smooth office operations.
Perform related work as required.