Licensing & Background Manager - Auto Industry Division

State of Colorado•Lakewood, CO

78d

About The Position

This position is open only to Colorado state residents. "Due to the State's current hiring freeze, this position will not be filled until January 1, 2026 or after" The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video! The Auto Industry Division (AID) is responsible for regulating the sales, licensing, and operations of motor vehicle dealers in the state of Colorado, pursuant to CRS Title 44, Article 20. The AID ensures compliance with state laws, issues licenses, investigates complaints, and enforces regulations to protect consumers and maintain a fair and transparent marketplace for motor vehicle sales. This position is critical to supporting and accomplishing the overall mission and vision of the Division. This will be a second level supervisor who will be responsible for the day-to-day operations of the Background Investigation Team and Licensing Team. Functions include second level review of Motor Vehicle and Powersports license applications for Manufacturers, Distributors, Manufacturers Reps, Business Disposers, Dealers, Wholesalers, Auctions, Salespeople, and Buyers Agents and the background investigations conducted on these applications.

Requirements

Seven (7) years of relevant experience in a regulatory work environment interpreting and applying rules and statutes. One of those years which year must have been at the level of a team leader, work leader, staff authoiry, unit supervisor, or equivalent.
A combination of related education and/or relevant experience in an occupation related to the work assigned equal to seven (7) years, one (1) of which must have been at the level of a team leader, work leader, staff authority, unit supervisor, or equivalent
Applicants must successfully pass a Level I & Level II background investigation and a tax check prior to appointment to position in the Auto Industry Division.
Must possess and maintain a valid Driver's License (at the time of application).

Nice To Haves

Knowledge and experience processing license applications and renewals in Auto Industry.
Experience with the Mylo Licensing system and GenTax system.
Posses a strong understanding of the Colorado Motor Vehicle and Powersports Codes and Rules.
Exceptional interpersonal/customer service skills.
Experience supervising staff.
Excellent written and communication skills.
Strong ability to multi-task.
Proven ability work independently and accept supervision.
Proven success organizing and tracking workload.
Ability to multi task with strong attention to detail.
Established proficiency in position-related office technologies, especially Microsoft Office programs to include Word and Excel.
Proficiency in Google Suite.

Responsibilities

Position serves as the supervisor for the Background Investigation Team and Licensing Team. Directly supervises Compliance Investigators and Licensing staff; schedules work, makes task and investigation assignments, schedules leave and other time off, reviews and approves time sheets, reviews and corrects work, conducts performance plans and appraisals; assigns, reviews and approves training requests.
Reviews and assists in writing unit policies and procedures.
This position is a supervisory position and typical problems associated with a supervisor would range from fielding complaints against a staff member, to conducting an internal investigation and initiating a corrective action.
Overseeing and developing schedules for direct reports.
Monitors ongoing investigations and licensing functions to ensure tasks are completed in a timely manner.
Works with applicants, licensees and management in order to determine the appropriate course of action to accomplish the desired outcome.
Promotes positive relationships with licensees throughout the licensing and background investigation process, and resolves conflicts with licensees, or directs them to the appropriate higher authority.
Communicates results (findings, recommendations, etc.) to Deputy Director, and/or Division Director.
Position is responsible for independent plans, coordinates, directs, tracks, supervises subordinate employees who perform these duties.
Responsible for the supervision and day-to-day operations of the Background Investigation Team and licensing Team.
Provides direction, guidance and responds to questions from direct reports by addressing problem ares on a daily basis.