Licensing Assistant (AS 1)

State of Oregon • Portland, OR

20h • Onsite

About The Position

The Oregon Medical Board (OMB) is seeking experienced candidates for two permanent, full-time Licensing Assistant (AS 1) positions. These roles involve answering phone inquiries, processing licensure applications, conducting background checks, verifying eligibility, and assisting applicants and the public with the licensing process in a fast-paced, team environment. The positions are located on-site at the OMB's office in downtown Portland, which is situated on the waterfront overlooking the Willamette River and Mt. Hood. The OMB emphasizes work-life balance and a supportive, inclusive culture. The agency's mission is to protect the health, safety, and wellbeing of Oregon citizens by regulating the practice of medicine, licensing, monitoring, disciplining, and educating medical doctors, doctors of osteopathic medicine, podiatrists, physician associates, and acupuncturists. This recruitment will establish a list of qualified candidates for current and future vacancies.

Requirements

• Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data; OR
• An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data; OR
• An equivalent combination of education and experience.

Nice To Haves

• High level customer communications skills.
• Experience responding to licensees with routine and non-routine issues and providing excellent customer service to the public and employees while maintaining confidentiality.
• Experience working in a licensing, credentialing, certification or accreditation environment in relation to rules and statutes.
• Excellent time management and prioritization skills, with the ability to multi-task while maintaining a high attention to detail.
• Excellent verbal and written communication skills.
• Experience accomplishing work that requires detailed analysis on a case by case basis.
• Experience remaining productive and taking initiative for tasks with little direction from others.
• Experience working with a positive, team oriented and professional approach.

Responsibilities

• Receive telephone inquiries regarding applicants for licensure, current licensees, and general public and occasionally provide in-person assistance.
• Assess needs, and explain how to access the appropriate on-line services if applicable.
• Provide information on services, policies, requirements, or public information about Board licensees to hospitals, pharmacies, law enforcement agencies, other government agencies, professional organizations, the Board’s licensees, and the public, within the parameters of laws and policies governing confidentiality.
• Verify licensure for all programs (MD/DO, DPM, PA, AC) by telephone or email.
• Scan, sort and distribute incoming mail.
• Document phone conversations by entrance in database; compose memos, and generate correspondence.
• Use training, tools, statutes, administrative rules and other resources to answer inquiries regarding qualifications for licensure.
• Maintain ongoing knowledge of applicable rules and statutes.
• Perform additional duties as assigned.

Benefits

• Rewarding work in a productive and collaborative environment, where your work makes a difference in the health of Oregonians.
• Colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and generous leave including paid sick leave, vacation, and personal leave.
• A competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members at minimal out-of-pocket expense.
• Membership in our pension and retirement plans.
• Get There – Oregon’s easy-to use carpool matching tool and trip planner.
• Live, work and play in Portland, Oregon.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree