Licensing Assistant (AS 1)

State of Oregon

10d • Onsite

About The Position

Salary: $3,798.00 – $5,193.00 per month, or $45,576.00 - $62,316.00 per year. Opportunity is knocking! Apply today! Licensing Assistant (AS 1) The Oregon Medical Board is looking for experienced candidates to be responsible for, answering multiple phone inquiries, processing applications for licensure, performing background checks, verifying eligibility and assisting applicants and the public with the licensing process in a fast-paced, team environment. There are currently two permanent, full-time positions. These positions are represented by the Service Employees International Union and are subject to a collective bargaining agreement. These positions are located on-site at our office in Portland. The OMB understands the necessity of work-life balance and fosters a culture that supports it. Our office is on the waterfront in beautiful downtown Portland, overlooking the Willamette River, and great view of Mt. Hood. While the OMB does not provide paid parking, there are numerous public transit options within quick and easy access. Community is a strong focus within the agency and ensures our staff feel included and supported in all aspects of their work. The mission of the Oregon Medical Board (OMB) is to protect the health, safety, and wellbeing of Oregon citizens by regulating the practice of medicine in a manner that promotes access to quality care. The OMB licenses, regulates and investigates Oregon medical doctors, doctors of osteopathic medicine, podiatrists, physician associates and acupuncturists. Collectively, they are referred to as “licensees.” The Board licenses, monitors, disciplines and educates its licensees to assure their fitness and competence to serve the people of Oregon. For more information about the OMB, visit our website. This recruitment will be used to establish a list of qualified candidates to fill the current vacancy, and may be used to fill future vacancies as they occur. Benefits of working for the State of Oregon and the Oregon Medical Board team (What’s in it for you): Rewarding work in a productive and collaborative environment, where your work makes a difference in the health of Oregonians. Colleagues who are passionate about public service. Work/life balance, 11 paid holidays a year, and generous leave including paid sick leave, vacation, and personal leave. A competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members at minimal out-of-pocket expense. Membership in our pension and retirement plans. Get There – Oregon’s easy-to use carpool matching tool and trip planner. Live, work and play in Portland, Oregon. Here’s what you will do: As a Licensing Assistant, you will assist applicants for licensure, hospitals, and other groups and individuals with questions about requirements, forms, or the licensing process. These duties include, but are not limited to: Receive telephone inquiries regarding applicants for licensure, current licensees, and general public and occasionally provide in-person assistance. Assess needs, and explain how to access the appropriate on-line services if applicable. Provide information on services, policies, requirements, or public information about Board licensees to hospitals, pharmacies, law enforcement agencies, other government agencies, professional organizations, the Board’s licensees, and the public, within the parameters of laws and policies governing confidentiality. Verify licensure for all programs (MD/DO, DPM, PA, AC) by telephone or email. Scan, sort and distribute incoming mail. Document phone conversations by entrance in database; compose memos, and generate correspondence. Use training, tools, statutes, administrative rules and other resources to answer inquiries regarding qualifications for licensure. Maintain ongoing knowledge of applicable rules and statutes. Perform additional duties as assigned. WORKING CONDITIONS: Office environment with some overtime required during heavy workload periods. Heavy public contact, both by telephone and e-mail with applicants who may be hostile or upset. Work with frequent interruptions from Board members, staff and the public. May encounter difficult and occasionally hostile people by telephone and in-person.

Requirements

• Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data; OR
• An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data; OR
• An equivalent combination of education and experience.

Nice To Haves

• Preference will be given to candidates with high level customer communications skills.
• Experience responding to licensees with routine and non-routine issues and providing excellent customer service to the public and employees while maintaining confidentiality.
• Experience working in a licensing, credentialing, certification or accreditation environment in relation to rules and statutes.
• Excellent time management and prioritization skills, with the ability to multi-task while maintaining a high attention to detail.
• Excellent verbal and written communication skills.
• Experience accomplishing work that requires detailed analysis on a case by case basis.
• Experience remaining productive and taking initiative for tasks with little direction from others.
• Experience working with a positive, team oriented and professional approach.

Responsibilities

• Receive telephone inquiries regarding applicants for licensure, current licensees, and general public and occasionally provide in-person assistance.
• Assess needs, and explain how to access the appropriate on-line services if applicable.
• Provide information on services, policies, requirements, or public information about Board licensees to hospitals, pharmacies, law enforcement agencies, other government agencies, professional organizations, the Board’s licensees, and the public, within the parameters of laws and policies governing confidentiality.
• Verify licensure for all programs (MD/DO, DPM, PA, AC) by telephone or email.
• Scan, sort and distribute incoming mail.
• Document phone conversations by entrance in database; compose memos, and generate correspondence.
• Use training, tools, statutes, administrative rules and other resources to answer inquiries regarding qualifications for licensure.
• Maintain ongoing knowledge of applicable rules and statutes.
• Perform additional duties as assigned.

Benefits

• Rewarding work in a productive and collaborative environment, where your work makes a difference in the health of Oregonians.
• Colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and generous leave including paid sick leave, vacation, and personal leave.
• A competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members at minimal out-of-pocket expense.
• Membership in our pension and retirement plans.
• Get There – Oregon’s easy-to use carpool matching tool and trip planner.
• Live, work and play in Portland, Oregon.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree