Licensing Administrator

Howden

1d•$65,000 - $85,000•Remote

About The Position

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. We are seeking a dynamic and experienced Licensing Administrator to manage the application, maintenance, renewal, and compliance of insurance licenses in the US. This strategic role is integral to the business, enabling scalable growth and delivering on our ambition to achieve exceptional client service. The ideal candidate will have a strong background in customer service, data management, quality control, and insurance. In this role, you will act as the first point of contact for our North American agents, providing customer service and hands on maintenance of their licenses.

Requirements

Organizational Skills: Ability to manage multiple tasks, deadlines, and record-keeping systems.
Attention to Detail: Crucial for accurately preparing and verifying documentation for applications and compliance.
Communication Skills: Strong written and verbal skills for interacting with internal teams, external agencies, and vendors.
Regulatory Knowledge: Familiarity with the specific industry's licensing requirements and regulations.
Computer Skills: Proficiency with databases, software, and other relevant IT tools for data entry, tracking, and reporting.
Problem-Solving: Ability to identify issues, research solutions, and implement improvements to licensing processes.
Bachelor’s degree in business, Finance, Insurance, or related field or equivalent experience in insurance operations, regulatory compliance, or customer service.
2+ years of experience in customer service and data entry related role.
Demonstrated experience in a professional office setting.

Nice To Haves

Familiarity with insurance systems and licensing regulations is a plus.

Responsibilities

Application Processing: Manage the submission of license applications, ensuring all required documentation and information are complete and accurate.
Data Management: Maintain and update licensing databases and records, ensuring data integrity and accessibility for reporting and compliance.
Regulatory Compliance: Research and interpret state and federal regulations, monitor changes, and implement processes to ensure ongoing compliance.
Liaison with Agents: Serve as a primary point of contact within the licensing team.
Status Tracking: Monitor the status of applications, renewals, and appointments, ensuring all renewals are completed by their deadlines.
Issue Resolution: Work with internal departments (e.g., compliance, legal) and external vendors to resolve licensing-related issues and identify areas for process improvement.
Reporting: Generate and deliver reports on licensing status, compliance metrics, and activities for management and regulatory purposes.
Vendor Management: Oversee relationships with third-party licensing vendors, ensuring timely and accurate delivery of services.