Licensed Sales Customer Service Representative (Sales, Customer Service)

Freeway Insurance Services America•Santa Ana, CA

32d•$60,000 - $150,000

About The Position

As a Customer Service Rep, you will be the liaison between the Company and the customer. You will be able to accept ownership for effectively solving customer issues, complaints, and inquiries - keeping customer satisfaction at the core of every decision and behavior.

Requirements

Bilingual in English and Spanish preferred
Sales or customer service experience
High School Diploma or GED
Ability to build relationships with sales customers
Excellent follow-up and multi-tasking skills
Ambitious professional motivated by opportunity for advancement
Excellent written and verbal communication skills

Responsibilities

Manage large amounts of inbound calls in a timely manner
Identifying customers' needs, clarify information, research every issue and providing solutions and/or alternative
Engaging in active listening with callers, confirming or clarifying information and diffusing any customers, as needed
Connects very quickly; builds and leverages client relationships. Ability to educate and advise the customer on which products best fit their needs

Benefits

Unlimited/Uncapped commission
Lucrative incentive sales plans, bonuses and sales contests
No Cold Calling- We have a high volume of inbound sales leads and walk in traffic
Comprehensive paid training and licensing with continuous on-going training and mentorship
Recognition culture
Comprehensive Benefits package including medical, dental, vision and life insurance
Retirement Plan: A 401K plan with a percentage of company-matched contributions
Fitness: We reimburse up to $10 a month to an employee for their gym
Employee Assistance Program: Confidential assistance to you or anyone in your household who is experiencing personal or professional problems - at no cost
Extra Perks: Access to disability, hospital indemnity, health advocate program, universal life, critical illness, and accident insurance plans. We even offer pet insurance