Licensed Retiree Benefits Advisor - Temporary - Virtual + Commission

Alight • St. David's, IL

2d • Remote

About The Position

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.

Alight Retiree Health Solutions is a business unit that provides customer service assistance to Medicare and Pre-Medicare eligible retirees and assist with selecting the appropriate health plans. As a Virtual Benefit Advisor, individuals will be able to handle all responsibilities from the comfort of their home office. The Licensed Virtual Benefit Advisor’s responsibilities include selling and enrolling retirees into appropriate insurance products including but not limited to health, prescription drug, vision, dental plans, and advising Pre-Medicare eligible recipients of their options. This is done primarily through providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs. BAs maintain the highest levels of integrity, are responsible, disciplined, team players, and produce quality work. The most successful agents maximize their selling opportunity from October 15th through December 7th. However, Alight may offer year-round employment opportunities to high performing colleagues if available.

Requirements

• High school degree or equivalent
• 2 years of experience in consultative sales and/or customer service, preferably in a call center or high-volume environment
• Aptitude for understanding details of Medicare insurance and complying with all CMS regulations
• No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers or other companies
• Medicare sales and/or insurance sales
• Time management and self-discipline, ability to multitask
• Accountability and be open-minded to constructive criticism
• Effective communication including strong written and verbal communication skills, interpersonal skills, active listening, as well as conflict resolution and decision-making skills
• Independent thinker and take initiative in a virtual call center environment
• Strong computer skills, Microsoft Office proficiency, experience using multiple screens is a plus
• Desire to learn, ability to self-study, and absorb new information and processes rapidly
• Capable of spending extensive time on the phone making outbound calls and receiving inbound calls consecutively daily
• Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education
• Performance accountability: Effectively manage call volume, meet AHT expectations, and maintain low offline time to ensure productivity and efficiency
• Operate within a heavily regulated industry and a fast-paced/dynamic market environment which includes but is not limited to selling multiple insurance products
• Ability to work any shift assigned including weekends and possible overtime needs (7am – 10pm CST)
• Flexibility to move from one line of business to another based on business needs, which may include shifting from a single carrier to a multi carrier work environment
• To perform this job successfully, a dedicated quiet home office/workspace is needed with a stable internet connection. A home-based system test will be required to ensure speed and quality match company requirements (currently minimum speed is 100 Mbps). The cost for internet and/or phone services and equipment will not be reimbursable. Alight Retiree Health Solutions will provide a laptop, additional monitor, keyboard, mouse, and headset.

Responsibilities

• Ability to consistently provide a world class experience at all customer touchpoints
• Maintain active resident health (and life if required) insurance license, or ability to renew license prior to start date, and any riders required by state (Med Sup/Illness/Critical Care)
• Ability to pass AHIP and annual carrier certifications
• Knowledge of Medicare Advantage, Medicare Supplement, and prescription drug plans
• Willingness to learn about DSNP plans as well as Special Election Periods (Low Income Subsidy and Medicaid) for Retirees to be enrolled outside of the traditional Annual Enrollment Period
• Ability to identify Medicare prospects needs using a needs analysis based selling approach, accurately answering questions, addressing any concerns, and recommending appropriate plans
• Enroll retirees compliantly and efficiently by reading scripting verbatim
• Meet and/or exceed key performance indicators
• Handle inbound customer service calls as well as outbound dialing by providing accurate and complete information to retirees with the intent of enrolling the customer in the appropriate plan based on their specific needs
• Responsible for making outbound calls to warm leads with the intent of scheduling appointments or completing an appointment with a participant
• Actively manage all appointments to follow up with a prospect
• Respond to voicemails within 24 business hours
• Monitor the internal chat and respond in a timely fashion to any questions or requests
• Deliver a consistently positive customer experience in a highly ethical and professional manner
• Strong computer skills, Microsoft Office proficiency, experience using multiple screens is a plus
• Capable of absorbing new information and adapting to new processes and programs rapidly
• Ability to process a wide range of complex details and articulate in simple terms to customers with varying levels of knowledge and education
• Adhere to call center performance metrics, including customer satisfaction, compliance, and sales productivity.

Benefits

• With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.
• So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.
• Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.”
• We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED