Licensed Practice Manager

AEG Vision•Novato, CA

About The Position

The Licensed Practice Manager “LPM” has accountability of all aspects of the location business operations. As a “people first” organization the PM is a champion of their team through development programs of coaching, mentoring, and performance management. Through creating memorable experiences with each patient, the PM for “keeping score” and is responsible for driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives. Working directly with the staff and OD partners to ensure we are providing professional eye exams and medical services needed, quality product selection, acceptance of vision insurance plans and remarkable patient service. The matching incumbent will be passionate about people, patient care and the “Acuity Way.”

Requirements

3-5 years of professional setting background with leadership capacity
State Licensure
Optical dispensing experience
Business Degree in Hospitality, Business, or related experience in management field
Excellent Verbal and Written Communication Skills
Optician Certification

Responsibilities

Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues
Builds an effective team that works collaboratively to achieve results
Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans
Establishes clear objectives for store staff, communicates expectations with clarity and sets high standards of expectations for performance
Sets the standard for a remarkable patience service and experience utilizing the Acuity Way
Identifies and selects top talent that matches AEG’s values with ability to recruit for long term sustainability
Custom fits glasses & precisely places prescription in lenses
Collects eye and face measurements to ensure proper fit
Interprets prescriptions written by optometrist and ophthalmologist
Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice
Learns quickly and adapts to facing new problems; works to solve for a creative solution
Relentless style to achieving results and development of others sharing best practices withing AEG platform
Versatile learner: retains an open mind when adapting to change
Marshal’s resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service
Ensures the daily sales are reviewed identifies gaps and places solutions in place to close the gap
Reinforces the practice selling strategy and the Acuity Way
Protects the company through loss prevention
Partners with Human Resources to ensure that employees are committed to the handbook guidelines