Licensed Optical Manager Full Time

BJ's Wholesale Club • Mt Juliet, TN

12h • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members. The company offers a comprehensive benefits package designed to support health, well-being, and future. The Licensed Optical Manager position is responsible for performing all the duties required of an optician, in addition to managerial duties. This includes managing, teaching, and coaching the optical team members, interacting with Members, confirming appointments, and department upkeep. The Optical Manager serves as the liaison between members and the lab to ensure timely order processing. The role involves leadership, team member development, ensuring service excellence for members, maintaining club standards, and understanding business metrics to drive performance and profitability.

Requirements

• Must be licensed to work as an optician within the State and keep license up to date and active
• Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results
• Strong interpersonal skills, customer service skills, organizational skills and an attention to detail required
• Open shift availability required
• At least 18 years of age

Nice To Haves

• Knowledge of optical products and business practices preferred
• High school diploma, college degree, and/or big box wholesale, retail, optical, and/or management experience is preferred

Responsibilities

• Performing all the duties required of an optician, in addition to managerial duties
• Managing, teaching, and coaching the optical team members
• Interacting with Members, confirming appointments, and department upkeep
• Serving as the liaison between our members and the lab to ensure that orders are processed timely
• Exhibiting strategic thinking and sound decision-making thorough knowledge and utilization of business data
• Leading through change
• Modeling leadership competencies, building credibility and acting as a champion for business growth
• Communicating effectively
• Providing the information teams require to be successful
• Building high performing teams by creating a culture of collaboration
• Providing honest and timely direction, follow up and feedback that will drive business results and support team member engagement
• Executing business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability
• Teaching, coach and lead through the club level training process
• Supporting team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance
• Driving a culture of development, strategic thinking and acting, ethical decision making and engagement
• Leading with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate
• Ensuring a safe and positive environment and experience for the team members
• Embracing inclusion and diversity, by working together with collaboration and respect
• Acknowledging team member success, work as a team to achieve goals, identify and retain top talent
• Guaranteeing service excellence through all points of contact
• Setting service standard expectations for all team members
• Providing team support and empowerment to resolve every member concern
• Ensuring a safe and positive environment and experience for the members
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA)
• Leading teams to deliver GOLD club standards daily
• Defining and model GOLD- Grand opening look daily
• Ensuring all items are stocked and planograms executed
• Maintaining visible accurate signage
• Keeping the club clean and organized, inside and out
• Acquiring a deep knowledge of key metrics and reporting for total club and department performance
• Driving performance and profitability by using reporting to identify trends and areas of opportunity
• Having the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics
• Communicating a simple message to your team on the connection between consistent operational performance and achieving club financial targets
• Providing a high level of Member service, including answering all incoming calls, scheduling patients for eye exams, being open and honest in communication and maintaining a friendly, pleasant demeanor with Members at all times
• Providing support to Members in making eyeglass adjustments, taking measurements, reading prescriptions on the lensometer, timely notification of product readiness, proper handling of all money related transaction, and completing paperwork necessary to place and process orders
• Managing Optical department team members and ensures all team members diligently engage in person and over the phone with Members
• Adhering to all privacy and confidential/propriety company policies and procedures (i.e. Health Insurance Portability and Accountability Act, known as HIPAA)
• Managing all sales opening and closing procedures at the end of the shift
• Ensuring that accurate funds are collected, and payments are made at the point of service
• Striving to deliver sales and metric goals by educating patients on the benefits of available products, and by recommending those that will improve their visual needs
• Spending downtime engaging with members in front of Optical
• Communicating and follows up with Club Manager and Regional Optical Manager regarding department performance, maintenance situations, team member’s performance, and doctor relations
• Ensuring workstation/Optical department is always maintained and clean
• Supervising all team members in the Optical department and is responsible for training, separations, recommendation for promotions, and coaching
• Maintaining all club policies and procedures
• Performing other duties as assigned
• Regular, predictable, full attendance is an essential function of this job

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older)
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount
• Manager Bonus and spiff programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees