Licensed HVAC Operations & Performance Manager

Varsity Zone HVAC of Charlotte•Charlotte, NC

131d

About The Position

We are seeking an experienced, licensed HVAC Operations Manager to oversee and support our service and installation departments. This is a hands-on operational leadership role focused on execution, quality control, team development, and supporting the General Manager in driving performance and growth. This role will also step into the field when needed to support service calls or installations during high-volume periods, call-outs, or capacity constraints.

Requirements

Active HVAC license required (Heating Group 3 – Class I or equivalent)
Proven experience in residential and/or light commercial HVAC operations
Strong understanding of HVAC service, diagnostics, and installations
Leadership experience managing technicians and field operations
Ability to coach, train, and hold teams accountable
Strong communication and organizational skills
Experience with CRM and dispatch software preferred

Responsibilities

Oversee daily operations of the HVAC service and installation departments, ensuring jobs are completed efficiently, correctly, and on schedule.
Support the General Manager with lead follow-up, job status tracking, and closing operational gaps.
Ensure proper job execution, documentation, photos, and closeouts for all service and install work.
Lead weekly team meetings, ride-alongs, and field check-ins with technicians.
Enforce and continuously improve standard operating procedures (SOPs).
Assist with onboarding, training, and mentoring new hires.
Help develop and implement training curricula for technicians at all levels.
Ensure quality control, safety compliance, and licensing requirements are met.
Work closely with dispatch and office staff to optimize scheduling and workflow.
Support sales efforts by ensuring accurate diagnostics, proper recommendations, and smooth handoffs.
Maintain a strong customer experience and protect the company’s brand reputation.