Licensed Customer Service Agent - General Lines P&C
About The Position
The Licensed Client Services Representative will be responsible for, but not limited to: Maintaining industry leading service standards by providing prompt service and one call resolution. Timely entry of all inbound leads Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed. Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company. Most calls will be from current clients who have questions about their policy in regards to coverage, billing, clarification, etc. Preference for licensed candidates - $21.47/hr + commission If non-licensed (consider for a second team) - $19.00/hr + commission
Requirements
- Active General Lines - P&C License
- Associates Degree - or two years work towards a Bachelor's Degree
- Prior customer service experience such as a call center is a plus
Responsibilities
- Maintaining industry leading service standards by providing prompt service and one call resolution.
- Timely entry of all inbound leads
- Availability and dependability to multitask between systems and job duties such as documentation, taking calls, following up on items as needed.
- Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
