Licensed Clinical Supervisor - OP Clinical

Axiom Care • Phoenix, AZ

5d

About The Position

The Clinical Supervisor is responsible for assisting the Executive Director and Clinical Director managing the clinical staff. This role consists primarily of supervising case managers and peer support staff, training, tracking, engaging, and following up about client attendance and participation in clinical services. The Clinical Supervisor assists in gathering clients for scheduled sessions, creates and manages client’s group and individual session schedules, adjusts schedules based on clients’ external appointments and conflicts, assists in scheduling and transportation for external services, and implements appropriate client incentives or consequences. This role works closely with Clinical Director and management and assists in monitoring company compliance with offering scheduled services, team productivity and other KPIs. The primary focus of this position is to assist clients in accessing services and to increase client compliance.

Requirements

• Proficiency in computer applications and electronic medical record systems.
• Advanced skill using Microsoft Office Suite or related software.
• Ability to communicate effectively with clients, their loved ones and professionals.
• Ability to make sound decisions in emergency situations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Working knowledge of twelve step programs of recovery and the purpose of counseling
• Good communication skills
• Ability to work independently
• Strong time management and organizational skills
• Active CPR and First Aid certification required (may be provided by Axiom).
• At least 2 years of experience working in behavioral health and administration
• At least 2 years of supervisory experience
• Masters’s degree required
• Strong computer skills required, experience with electronic medical records preferred.
• Arizona Board of Behavioral Health licensed or licensed eligible within specified timeframe of hire.

Responsibilities

• Responsible for hiring, training, orientation and daily supervision of case management and peer support staff
• Maintain a schedule of all offered services and rosters including groups, individual counseling, individual CM meetings, peer support groups and CM groups
• Actively create and revise clients’ schedules as needed, coordinating with the direct service providers
• Track all client attendance and compliance
• Identify and intervene after each client absence and/or patterns of absences
• Assist SMI clients, or others who struggle with attendance, with getting to their scheduled session
• Track external client appointments as a tool for scheduling and monitoring compliance
• Assist clients with meeting with their case manager to schedule external appointments and transportation to avoid scheduling conflicts
• Coordinate the approval and implementation of make-up sessions
• Administer client incentives and consequences for compliance with program expectations
• Track and coordinate the completion of client milestones including initial assessments, transition board and discharge planning
• Collaborate closely with clinical and operational management to ensure all expected services are offered and client programmatic needs are addressed
• Use an empathetic and trauma informed approach in client interactions
• Assess client progress, needs and barriers in each interaction and coordinate as indicated
• Secure client information per HIPAA standards
• Attend training as requested
• Attend clinical meetings, oversight and interdisciplinary team meetings as requested
• Collaborate with the interdisciplinary team throughout the day including tech staff and leadership to ensure the best client care, and open, frequent communication
• Intervene with de-escalation, empathy and emergency response protocol as needed in crisis and emergency situations
• Identify and report ongoing maintenance and safety issues at facility
• As part of Axiom Care’s commitment to Culturally and Linguistically Appropriate Services (CLAS), this position supports efforts to provide inclusive and accessible translation services for clients. Responsibilities may include participating in CLAS-related training, supporting language access initiatives, and promoting cultural sensitivity in day-to-day operations.
• Perform other related tasks and projects as assigned by management
• Accomplishes human resource objectives for the clinical team by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Benefits

• Medical, Dental, and Vision
• Employee Assistance Program
• Group Term Life/Voluntary Term Life/AD&D/Short Term Disability/Voluntary Accident Coverage
• 401(k) Savings Plan
• Tuition Reimbursement
• PTO and Sick Time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees