Library Technology Specialist
About The Position
DPL is hiring for two Library Technology Specialist to staff a busy public service desk at the Central Library. Assist people of all backgrounds in using the Library’s public computers and other technology. Answer a variety of technology-related questions for customers and other library staff. Assist customers with a wide range of technology needs including, but not limited to, basic computing skills, downloading eBooks, and creating documents. Assist customers with creative technology in Idealab Maker spaces including audio recording, 3D printing, and digital media creation, and drop-in technology help. Work closely with staff in the daily operations of the CTC. Cross-train to provide service in other library departments and different DPL locations. Communicate effectively with customers, staff, and administration. Participates in developing, revising, and updating instructional materials, manuals, and websites. Trains employees on new procedures and other areas that are specific to the work area.
Requirements
- Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Three (3) years of clerical or technical operational support.
- Substitutions: Additional appropriate education may be substituted for two years of the minimum experience requirement.
- Ability to demonstrate excellent interpersonal skills and sensitivity to the needs of a diverse customer group.
- Ability to problem solve, negotiate and handle stressful situations in a positive manner.
- Ability to train people with varied skill levels.
- Ability to demonstrate innovation and flexibility.
- Ability to multi-task, prioritize and work with attention to detail.
- Ability to interpret, communicate and present information.
- Ability to embrace the challenge of learning new tools, software and technology.
- Ability to provide excellent customer service.
- Ability to establish appropriate boundaries with customers.
- Ability to thrive working in an environment with constant public contact.
- Ability to bring a positive energy, excellent interpersonal skills, cultural sensitivity and a sense of humor to the workplace.
- Ability to troubleshoot and accurately report technology problems.
- Ability to utilize PC reservation and print release systems and online calendaring.
- Ability to use extensive workplace and other technology including email, internet, databases, social media and other software.
Nice To Haves
- Experience providing customer service in a library setting.
- Two years of technology support or training experience
- Bilingual in Spanish
Responsibilities
- Assist people of all backgrounds in using the Library’s public computers and other technology.
- Answer a variety of technology-related questions for customers and other library staff.
- Assist customers with a wide range of technology needs including, but not limited to, basic computing skills, downloading eBooks, and creating documents.
- Assist customers with creative technology in Idealab Maker spaces including audio recording, 3D printing, and digital media creation, and drop-in technology help.
- Work closely with staff in the daily operations of the CTC.
- Cross-train to provide service in other library departments and different DPL locations.
- Communicate effectively with customers, staff, and administration.
- Participates in developing, revising, and updating instructional materials, manuals, and websites.
- Trains employees on new procedures and other areas that are specific to the work area.
Benefits
- Four (4) Medical Plans, Dental, Vision Insurance
- Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
- PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays
- CARE Bank, Family Leave Benefits
- Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program
- Learning and Development Opportunities; Courses and Career Development Resources
- EcoPass (unlimited free RTD bus/train rides)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
