Library Technology Specialist
About The Position
Provide computer and information technology support via phone and in person at Walker Library during the workday, on weekends, and until 2 am as needed. The computing environment includes servers, multiple OS platforms, classroom systems, and discipline-specific equipment and software. Essential tasks include installation, configuration, diagnosis, and repair of software and hardware issues; remain current on technology trends, tools, and support methods for new technologies adopted for use within the Library public spaces, specialized labs, and classrooms; document support interactions in campus all tracking software; assist, supervise, and train student workers in Library Technology Services (LTS); monitor and verify LTS student hours worked and submit for payroll; perform other related tasks and special projects as assigned. PLEASE NOTE: Work schedule is Sunday – Thursday 3:45pm - 12:15am.
Requirements
- Bachelor’s degree in computer science, engineering, information systems or related area required.
- Three (3) years extensive experience with installation, maintenance, troubleshooting, and repair of computers (both PC and Macintosh) and peripherals.
- Experience should include the installation, service, and support of Windows 10 and 11 as well as macOS.
Nice To Haves
- Prior library experience preferred.
- Experience with purchasing technology and account reconciliation preferred.
- Experience with installation, service, and support of instructional technology and audio/visual systems preferred.
Responsibilities
- Provide computer and information technology support via phone and in person at Walker Library
- Installation, configuration, diagnosis, and repair of software and hardware issues
- Remain current on technology trends, tools, and support methods for new technologies adopted for use within the Library public spaces, specialized labs, and classrooms
- Document support interactions in campus all tracking software
- Assist, supervise, and train student workers in Library Technology Services (LTS)
- Monitor and verify LTS student hours worked and submit for payroll
- Perform other related tasks and special projects as assigned
Benefits
- Sick Leave
- Vacation Leave for Administrative/Classified Staff/12-month Faculty
- 13 paid University holidays
- Medical, dental, vision, and life insurance
- Retirement plans
- Optional 401K and 403B Deferred Compensation Plans
- Educational benefits for the employee and their spouse and dependents
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
