Library Technician

Frederick County (MD)•Frederick, MD

42d•Onsite

About The Position

Join the vibrant, community-minded team at Frederick County Public Libraries (FCPL)! We are seeking a creative, energetic, and visionary individual to become part of our team. Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth. POSITION DETAILS: Non-exempt; part-time; 18 hours per week; scheduled to work days, evenings and weekends during FCPL operating schedule; no-benefits with exception to enrollment in the Maryland State Teacher's Pension Plan and Employee Sick and Safe Leave; subject to system-wide reassignment. 2 Vacancies Available: C. Burr Artz Public Library: 18 hours per week assigned to this location Urbana Regional Library: 18 hours per week assigned to this location This para-professional position provides comprehensive library services to patrons and is involved with a wide variety of library activities and operations. Supervision is received from the Assistant Branch Administrator or Branch Administrator. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

Requirements

High school graduation or the equivalent
Minimum 2 years of customer service work experience, working directly with the public in retail, education, community or public relations, or any high traffic customer service setting
Word processing and/or data entry experience or training
Knowledge of public library practices and procedures
Knowledge of research techniques, research materials and general readers' interest, as well as authors, books and other formats of library materials
Working knowledge of social media tools and techniques, and ability to effectively communicate in an online environment to engage customers via social media
Knowledge of standard computer applications and devices including tablets/mobile devices, software applications, and downloadable e-format materials
Strong internal and external customer service ability including ability to exhibit patience, tact, and courtesy working collaboratively in a team environment
Strong and effective spoken and written (English) communication skills
May require the ability to become certified as a Passport Acceptance Agent from the U.S. Department of State within 180 days of hire and maintain certification
Ability to effectively access and utilize FCPL's computerized systems and the Internet, and ability to effectively provide related instruction for customers and staff in a friendly and respectful manner
Ability to effectively organize work, problem solve, determine priorities, make decisions and complete assigned duties with minimal supervision
Ability to prioritize, meet deadlines and effectively manage time in a busy environment
Ability to demonstrate creativity, flexibility, positive attitude and good judgment.
Ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to develop and maintain effective working relationships with patrons, co-workers and the general public

Nice To Haves

6 months of work experience in a public, academic or school library
Additional years of customer service work experience
Current Frederick County Public Library (FCPL) Employee

Responsibilities

Provide strong and effective customer service, exhibiting patience and courtesy while staffing the desk, including check-in and check-out of FCPL materials
Assist patrons of all ages with information questions or reader's advisory requests and assistance with using library technologies, downloading e-content and related assistance
Assist patrons in using computerized and print information sources and/or direct them to other appropriate sources
Maintain general knowledge of branch collections and resources, and current literature
Present pre-planned programs for children, teen and adults, as needed
Perform basic bibliographic searches related to interlibrary loan requests and reserves
Explain FCPL policies and services to patrons, and refer difficult questions to the supervisor
Assist with general maintenance of branch collections
Prepare and maintain displays to promote reading and FCPL services, as assigned
Circulate FCPL materials (check-out and return); and perform other basic clerical duties related to circulation of materials
May perform duties as a Passport Acceptance Agent, to include executing passport applications
Participate in outreach events to promote library services
Attend related workshops, meetings and learning opportunities
Perform other related duties as required