Library Technical Assistant Supervisor - Wheeler Taft Abbett Sr. Library

Pima County • Tucson, AZ

15h • $22 - $30 • Onsite

About The Position

Interviews, hires, and trains new circulation staff to provide expert and professional library services to patrons; assesses and evaluates staff’s work performance; and supervises and directs the activities of the managing librarians and technical support staff. Essential Functions: As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

Requirements

• Associate’s degree from an accredited college, technical, business or vocational school in library technology or library science AND one year of library circulation desk service experience.
• OR: Two years of experience providing high-volume customer service or library circulation desk services.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
• Valid driver license is required at time of application.
• Valid AZ driver license is required at time of appointment.
• The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.
• Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.
• Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
• The County requires pre-employment background checks.
• Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history.

Nice To Haves

• Minimum one (1) year experience in a lead or supervisory position.
• Minimum one (1) year experience with Microsoft Office Suite (Word, Excel and PowerPoint).
• Minimum one (1) year experience in a library setting.
• Minimum one (1) year experience providing customer service.
• Bilingual (English/Spanish).

Responsibilities

• Supervises, mentors, assesses, and evaluates staff’s work performance, and makes recommendations such as the implementation of performance management plans, disciplinary action, and termination of employment
• Interviews, hires, and trains new circulation staff to provide expert and professional library services to patrons, and supervises and directs the activities of the managing librarians and technical support staff
• Oversees the activities of the circulation department and ensures the circulation desk is properly managed, the library’s physical collections and online databases are accurately curated and maintained, and financial transactions are conducted and recorded according to library policy
• Supervises the day-to-day responsibilities of the library technical assistants, delegates time-sensitive assignments to staff, monitors the availability of resources, and approves completed projects
• Develops, coordinates, and promotes multilingual, culturally-relevant programs in all branches of the library in the County, and advocates continually for the Latino and Hispanic communities’ equitable access to library services and resources
• Provides customer service and assistance in person, telephonically, and by email to a diverse community of English- and Spanish-speaking patrons including, but not limited to checking books and reading material in and out of the library, following up on overdue books, collecting fines and fees, registering and enrolling new library members, conducting research in response to patrons’ queries, and promoting the library’s programs and services
• Attends branch, department, management, and system-wide meetings as a division, unit, and service-level expert representative, and coordinates and provides input to library services, operations, and programs in support of the Pima County Public Library’s strategic vision, goals, and objectives
• Attends, develops, and presents training courses to staff in branches across the County on a range of topics including, but not limited to lending library circulation systems, technology, programs, and resources
• Assists with the development, implementation, evaluation, and interpretation of department policies, projects, and procedures, and ensures that library staff understand and comply with them at all times
• Evaluates automated information system applications, products, and programs for library use, maintains and participates in database input and retrieval, and assists information services staff in resolving production difficulties

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees