Library Technical Assistant II

University of Central Florida • Orlando, FL

3d • $18

About The Position

UCF Libraries: The UCF Libraries enhance student success and faculty excellence through a dynamic network of libraries and information professionals. Serving the UCF community across multiple campuses, including the flagship John C. Hitt Library, we provide seamless support services, essential resources, and cutting-edge technology to optimize research and visibility. Our mission is to empower and collaborate with our community to promote academic success, research, creativity, and lifelong learning. Our forward-thinking organizational structure is designed to maximize impact: • Academic Engagement: Partnering with students, faculty, and the community. • Administrative Services: Offering comprehensive financial, physical, and talent support. • Resources & Discovery: Curating and optimizing access to vital content. • Digital Strategies, Impact, & Visibility: Leveraging technology and elevating the research enterprise. At the UCF Libraries, you will be part of a team dedicated to innovation, curiosity, and enhancing academic leadership and student achievement. Ready to make your mark in our modern and innovative environment? Discover more at http://library.ucf.edu. The Opportunity: Under supervision of the LibTech Library Technical Supervisor, the Library Technical Assistant II (LTA II) is responsible for the operation of the LibTech public service desk weekdays and evenings such as providing support for library IT operations including technology studios, public PCs, and technology equipment checkout. At the LibTech desk, the LTA II will prepare, troubleshoot, and provide demonstrations on equipment circulated at the desk. The Library Technical Assistant II will also provide basic to intermediate technology assistance to patrons.

Requirements

• High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Nice To Haves

• Strong customer service skills with experience assisting in a public-facing, service-oriented environment, including handling questions, concerns, and routine requests professionally.
• Experience providing basic technology support, including assistance with public computers, printers, and common software applications.
• Familiarity with preparing, demonstrating, and supporting loanable technology or equipment, with the ability to explain use clearly.
• Strong problem-solving skills with experience thinking quickly and effectively in a service desk or customer support setting.

Responsibilities

• Use the Alma Library Services Platform (LSP) to process all material and material requests.
• Field basic technology complaints and questions.
• Handle escalated situations and file incident reports.
• Inspect and maintain technology materials for damage and proper operation.
• Research repair solutions.
• Communicate extended equipment issues to the supervisor.
• Assist with the hiring, training, supervising, and evaluating of student assistants working the LibTech service desk.
• Provide advanced instruction and support on Microsoft Office, public scanners, microform scanners, and public printing.
• Assist in department projects such as LibTech inventory labeling, maintenance, and repairs.
• Assist with website updates, digital signage creation, and creation of documentation.
• Log statistics for desk questions and duties performed.
• Other duties as assigned.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees