Library Systems & Digital Services Specialist

Davidson College•Davidson, NC

10d

About The Position

Davidson’s E.H. Little Library seeks a Library Systems and Digital Services Specialist to support the effective management, maintenance, and continuous improvement of library technology services and infrastructure. There has never been a more exciting time to join our team! In fall 2027, the college’s new George Lawrence Abernethy Library will transform how our campus community learns, creates, and connects. Guided by our organizational values, we work to advance the college’s purpose in developing disciplined and creative minds for lives of leadership and service. We do this by offering expertise, space, resources, and services that facilitate research, provide access to, and foster the creation of knowledge. Our library staff play a critical role in expanding the global reach of traditional scholarship, preserving born-digital materials, supporting digital scholarship, and championing equitable and sustainable access to information. As Davidson embarks on a new transformative, campus-wide strategic plan, we are excited to explore how our expertise, programs, and resources will advance the college’s key priorities. We take pride in our strong collaborations with campus partners such as the John Crosland Jr. Center for Teaching and Learning, the Jay Hurt Hub for Innovation and Entrepreneurship, and the Institute for Public Good—strategic alliances that highlight the library’s central role in the teaching and learning mission. We are inspired by the college’s public commitment to racial equity and justice. To create an inclusive learning community and to reflect the diversity of Davidson experiences, we collaborate on projects that reframe the narratives our college tells about itself, develop collections in partnership with students and faculty, and create meaningful community connections. We seek a thoughtful colleague who joins us in embracing a special set of responsibilities as we articulate the college’s relationship to the past, confront our present moment, and chart a hopeful future. Read more about Davidson College’s commitment to diversity, equity, and inclusion here: https://www.davidson.edu/diversity-equity-inclusion About this position: The Library Systems and Digital Services Specialist supports the effective management, maintenance, and continuous improvement of library technology services and infrastructure. In close collaboration with library colleagues and campus technology partners, this role is part of a team that ensures access to the library’s resources and services, maintains the functionality of the library's digital presence, and supports operational technologies across the library.

Requirements

Have a Bachelor’s degree in a field such as Information/Library Science, Information Technology, or Computer Science. Equivalent combinations of related experiences, education, and training will be considered.
Have at least 3 years of relevant experience supporting information management systems.
Have proficiency in web content management (HTML, CSS, and CMS).
Have strong software and hardware troubleshooting skills.

Nice To Haves

Have a working knowledge of digital preservation and library metadata standards (e.g., MARC, Dublin Core, MODS)
Have experience supporting library-specific applications, software, and equipment.
Have experience working with APIs and data integration processes.

Responsibilities

System Administration Support: Support the administration and development of library technology systems and services, including configuration, implementation, performance monitoring, security, upgrades, and migration tasks—with a particular focus on technologies that advance social justice and community-engaged initiatives (e.g., a digital asset management system to steward archival collections; open access platforms).
System Maintenance: Assist with the administration, maintenance, and troubleshooting of library systems and services, in collaboration with the Systems & Discovery Librarian and other colleagues.
Workflow Management: Support the design, documentation, and management of workflows for the ingest of digital assets; data manipulation; metadata creation; and the storage, preservation and discovery of scholarly content.
User Support: Provide expert assistance and training to staff and partners on the use, policies, and best practices for library systems and digital services.
Integration: Collaboratively ensure optimal integration of library and campus systems.
Collaborative Work: Take an active role in the library’s Systems Steering Group; collaborate closely with colleagues within the library, Technology & Innovation (T&I), and across campus on library systems, technologies, and services.
Digital Content Display: Support content creators in showcasing digital collections and online exhibits, including through platforms like Omeka.
Website Support: In collaboration with library colleagues and campus partners, provide technical support for the library's web presence, ensuring accuracy, accessibility, and a positive user experience.
Technical Support: Provide technical support for system and application issues as escalated by library learners and staff, including generalized technical support, maintenance, and troubleshooting for the hardware and software supporting library services and programs.
Operational Technology Support: Provide general technical oversight, maintenance, troubleshooting, and/or staff training for specialized physical infrastructure systems within the new George Lawrence Abernethy Library, including library-managed operational technologies (e.g. PA system, door counters, digital displays, wayfinding, self-service checkout, scanners).
Assessment Reporting: Generate system usage statistics, reports, and logs to inform decision-making and strategic planning.
Policy & Documentation: Develop and maintain technical documentation, system procedures, and training materials for library managed systems.
Strategy and Evaluation: Explores, evaluates, recommends, and implements new technologies and systems to improve learner experiences, streamline workflows, and improve overall library operations.
Special projects and other duties as assigned.