Library Student Assistant

University of Portland • Portland, OR

42d • $16

About The Position

Serving as part of the Access Services team, the position's role is to provide excellent customer service to students, faculty, staff, and the UP community. This position reports to Circulation Staff and as well as the Access Services Manager. Students are employed fall and spring semesters and have the opportunity to work summer semesters. Student assistants can also choose to work when the library is open during fall, winter, and spring breaks. The first semester of employment as a library student assistant is on an on-call basis, filling in for shifts as they open. Assistants will sign up for a permanent weekly schedule their second semester, Library student employees take shifts at the Service Desk, shelve and shelf-read the collection on the lower level, process incoming and outgoing book requests, and answer questions about the library both in person and over the phone. Training is provided in applicable library processes and software through face-to-face instruction, weekly reminders, and online tutorials to ensure that students are successful in their assigned tasks. We will train you to become familiar with the layout and workings of the library.

Requirements

• Strong communication skills; represent the library in a professional and courteous manner.
• Customer Service Skills or alternate relevant experience working with the public.
• Ability to be punctual and consistently work a set schedule selected by student. Hours chosen may take place outside of normal office hours.

Nice To Haves

• Knowledge of how a library works or prior use of a library.
• Aptitude for learning technology quickly.

Responsibilities

• Answer questions for patrons at the Service Desk either in-person or via telephone
• Check in and out materials
• Accept in-take of Course Reserve materials from Professors
• Shelf-read the collection
• Re-shelve the collection
• Assist in the process of Summit borrowing and lending
• Help Circulation staff open and close the library building
• Other relevant duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees