Library Specialist

NCW Libraries•Wenatchee, WA

About The Position

The Library Specialist prioritizes the immediate needs of library users by providing outstanding customer service experiences in person, online, and over the phone. They are responsible for assisting individuals with a wide range of information and circulation needs, including discovery and circulation of print and digital materials, responding to information queries, resolving patron account issues, and providing basic technology support. This position’s primary focus is customer service and the support of their assigned location’s daily operational needs, but they may also support in-branch activities and outreach events in collaboration with the local Librarian. This position reports to and works under the guidance of an Area Manager, Supervising Librarian, or Operations Supervisor.

Requirements

Associates/Technical degree and moderate experience working in a library and with the public providing library services, or equivalent combination of education and experience.
One to two years of Customer Service Experience.
Flexibility to work evenings and weekends.

Nice To Haves

Fluency in English and Spanish preferred.

Responsibilities

Provides prompt and courteous support to library patrons and members of the general public.
Assists patrons with all circulation procedures including check-in and check-out, card registration, and account resolution. Takes payments for library fees as needed.
Answers patrons’ reference questions and provides readers’ advisory services and bibliographic instruction as appropriate. Refers complex readers’ advisory and reference questions to a Librarian or appropriate staff member.
Assists patrons in the basic use of library technology, equipment, and resources.
Educates and assists patrons in the use of personal devices to access library resources.
Pulls, sorts, and processes library materials and supplies, assesses materials for weeding, and performs data entry into the appropriate system as needed.
Organizes, arranges, and shelves library materials as needed.
Resolves staff and patron incidents, concerns, and conflicts, equitably applying NCW Libraries’ Code of Conduct Policy. Escalates issues to local leadership, as necessary.
Promotes library materials, services, and programs by developing displays and sharing information during customer interactions. Requests and distributes library promotional materials as needed.
Supports in-branch activities and outreach events in collaboration with the local Librarian, as assigned.
Performs other library support services including opening and closing buildings and assisting in maintaining the library in a neat, clean, and orderly condition. May occasionally provide janitorial services to address unexpected messes.
Reinforces training provided to new staff by supervisor and teaches new staff specific tasks, as requested, with an emphasis on hands-on learning and practical application.
Participates in staff meetings and on committees and teams as assigned.
Performs daily cash handling and register functions.
Attends training and professional development opportunities as assigned.
Performs seasonal tasks such as shoveling snow and spreading ice melt.
Performs other duties as assigned, apparent, or required, including the work of lower classifications as needed.