Library Services Supervisor (Part-Time)

State of Virginia • Harrisonburg, VA

37d • $16

About The Position

James Madison University's Libraries is seeking a part-time Supervisor to join the Library & Information Services (LIS) team in the Access & User Services department. The successful candidate will join a team dedicated to offering high-quality services to JMU and the local community. The position will help staff our physical Ask the Library service points and support virtual services during morning hours. This position works to maintain a shared standard of service at all library service points and operating hours, as well as respond effectively to diverse user needs. This position also helps support the student and full-time employees in LIS. This is a part-time wage position with no benefits, working an average of 25 hours per week. Normal work shifts for this position will align with opening operations for our buildings. When classes are in session, a typical schedule would be Tuesday-Friday 7AM-12PM & Saturday 9AM-2PM. During Final Exams, summer, and intersession periods, work hours will shift earlier or later in alignment with operating hours. Therefore, some flexibility with work schedules is necessary to reflect the shifts in operations. Shifts will occur primarily in both Rose Library and the JMU Libraries Express service locations. The Libraries welcomes applicants who can demonstrate a commitment to building equitable and welcoming environments. We are committed to encouraging dialogue, cultivating a sense of belonging, and celebrating a broad range of life experiences and perspectives.

Requirements

• Evidence of strong organizational skills with the ability to thoughtfully and effectively plan, implement, and oversee daily workflow tasks.
• Evidence of providing outstanding customer service to a broad constituency in a professional and positive manner.
• Ability to work independently and as a member of a team in a dynamic, collegial, and collaborative environment.
• Demonstrated commitment to building equitable and welcoming environments.

Nice To Haves

• Excellent supervisory skills, such as the ability to delegate effectively and to consistently uphold policies and standards of service across multiple service points.
• Strong proficiency with Microsoft Office. applications and familiarity with both Windows and Mac operating systems.
• Experience working in a higher education setting.
• Knowledge of library services.

Responsibilities

• Help oversee the provision of front-line library services for a broad group of users. Work service point shifts as a member of the LIS team. Ensure that daily workflow reporting is complete and accurate.
• Maintain an awareness of circulation processes and collections workflows. Support the use of the circulating collection, answer questions about materials circulated at the service points, and troubleshoot technology as appropriate.
• Oversee a team of student employees during work shifts. Effectively interpret and apply policies as well as use sound judgement in managing problems and emergencies that could arise in the building.
• Communicate clearly and effectively with employees, delegate tasks appropriately.
• Contribute to an equitable and welcoming work environment.
• Actively coordinate with the other staff to report issues, give direction, and ensure that opening procedures and workflows are covered across Libraries' locations on a daily basis.
• Participate in organizational events, as appropriate and supportive for building connection with overall Libraries' culture.
• Assist with additional projects and activities, as needed.

Benefits

• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 101-250 employees