Library Services Associate III, Arizona Health Sciences Library

University of Arizona•Tucson, AZ

28d•$18 - $23

About The Position

The University of Arizona Health Sciences Library invites you to apply to the position of Library Services Associate III. The Library Services Associate (LSA) provides excellent customer service in coordinating activities at the Health Sciences Library service site for the purpose of supporting efforts to create an environment conducive for academic and scholarly endeavors in the library. The LSA assists customers with basic research needs, providing information, reference, technology, resource sharing, and circulation assistance that facilitates customer access to the collections of the University of Arizona Health Sciences Library. Other primary responsibilities include managing and coordinating the work of student employees. They may also serve on both departmental and library-wide projects and assignments. As needed, the LSA performs all work necessary to meet the changing needs of the Libraries' customers. As a result of those needs, work patterns and schedules change. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Requirements

Skills in the application supervisory practices, principles and techniques.
Excellent customer service skills, including the ability to collaborate with peers to meet customers' needs and ensure customer satisfaction.
Evidence of the use of good judgment and solid analytical and problem-solving skills, including the ability to think holistically and respond to user needs by carefully analyzing information in support of continual service improvement.
Ability to understand and apply policies and procedures, including the ability to resolve situations using conflict resolution skills in the enforcement of policies.
Ability to exercise excellent initiative, organization, and time management skills.
Ability to handle difficult customer interactions.
Knowledge of computer/digital fluency (hardware/software) and ability to learn how to use new software and technology.
Knowledge of library reference resources (i.e., library catalog, indexes, search engines, print resources, etc.) and their appropriate use, including understanding the difference between primary and secondary resources.
Skill in interviewing customers regarding reference service and sources to better understand customer needs.
Ability to give and receive feedback in an environment dedicated to ongoing growth.
Ability to perform duties independently under general supervision.
Excellent interpersonal and communication skills, both written and verbal.
Ability to maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
Excellent observation skills and a high level of attention to detail.
Ability to work in a highly collaborative environment, one that values and leverages the benefits of a variety of perspectives.
Positive attitude and strong demonstration of UA Libraries' Values.
Bachelor's degree required.
Minimum of 1 year of relevant experience required in addition to education requirement.

Nice To Haves

Experience supervising student workers, including scheduling, training, approving payroll, developing and tracking wage budget, and daily direction.
Experience with issues pertaining to circulation, and library code of conduct.
Experience responding to customer inquiries using automated systems (i.e., LibApps/Springshare and ServiceNow).
Experience with process improvement, budget management, and monitoring expenditures.
Experience searching integrated Library Services Platform and record interpretation (e.g., Ex Libris, Alma/Primo).
Experience providing reference services utilizing various research methodologies and online databases (e.g., ProQuest, IEEE Xplore, Science Direct).
Experience processing Interlibrary Loan requests, understanding basic copyright issues, and familiarity with the interlibrary Loan Code for the United States.
Experience gathering and analyzing internal and external data (qualitative and quantitative).

Responsibilities

Provides in-person and virtual reference, technology, and circulation support, including locating library resources, negotiating overdue accounts and answering billing collections questions, troubleshooting computers and other technology, and making informed decisions to resolve public service desk issues.
Supports efforts to create an environment conducive for study, meetings, and collaboration (i.e., academic and scholarly endeavors) by enforcing compliance with the Libraries Code of Conduct policies and through application of other pertinent Libraries and University policies and procedures.
Acts as a liaison with University Police Department (in regard to reporting criminal activity or emergency situations), Campus and Library Facilities (in regard to building problems), Library Systems (in regard to library equipment problems), and as needed Risk Management (in regard to reporting incidents) during evening and weekend hours.
Keeps informed of departmental regulations, policies, and procedures.
Manages and directs the work of multiple student employees. Responsible for hiring and ensuring training, structure and support is provided to students working at HSL, meeting the changing expectations of service.
Collaborates with UAL student training coordinators to create and/or adapt training modules to work efficiently and effectively to accomplish HSL service objectives.
Responsible for accurately searching incoming Interlibrary Loan requests, facilitating customer access to materials owned and not owned by the University of Arizona Libraries. Utilizes Alma/Rapido/ILLiad (interlibrary loan and document delivery management software), the UA Library Primo VE discovery interface, and a variety of UA online databases (e.g., FirstSearch, ProQuest, IEEE Xplore, Science Direct).
Supports the ongoing collection, management and analysis of departmental and library use and needs assessment data including data required for departmental and library projects, strategic planning, and continual service improvement.
The UA Libraries support the UA's strategic initiatives designed to create a welcoming environment for all faculty, staff, and students. The LSA is expected to support related strategic efforts in the department and Libraries.
Other duties as assigned.