Library - Associate II

Library Systems & Services•Ooltewah, TN

2d•$13•Onsite

About The Position

Collegedale Public Library is seeking a part-time Library Associate 2 for 30 hours a week. This is an entry-level position within the Library Associate job family. Under the direction of management, the Library Associate 2 will perform a variety of moderately complex technical and paraprofessional duties, primarily at the circulation desk, to support various sections and functions of the library. A key aspect of this role is providing excellent customer service to library patrons.

Requirements

H.S. Diploma or GED required
Ability to work a regular schedule that may include a combination of days, evenings and weekends
Excellent customer service skills
Knowledge of Microsoft Office Suite
Good communication skills, both written and verbal

Nice To Haves

Two years library experience preferred
Basic knowledge of library systems and databases preferred

Responsibilities

Provides customer service by welcoming and registering patrons, issuing library cards, checking out materials and managing patron accounts
Assists patrons with locating materials or the reference desk, using computers, or explaining procedures (checking out, logging onto the Internet, making copies, etc.)
Checks in and processes library materials as necessary
Accepts and processes fines, fees, or other payments
Provides information regarding programs, events, conference rooms, etc.
Mails library materials as necessary for patron homebound programs
Shelves library materials
Addresses or escalates patron conduct or safety issues to appropriate management
Follow all legal and policy requirements related to patron privacy and custodianship of patron records
Other duties as assigned