Library Associate - Adult Services (Part Time)

City of Englewood Colorado•Englewood, CO

9d•$22 - $33

About The Position

Provides excellent customer service by assisting library patrons with locating library resources, answering reference questions, referrals to community resources, and providing detailed technology assistance. Plans, develops, and delivers adult programs and classes.

Requirements

Bachelor’s degree in any field required
2 year of customer service experience; library and/or bookstore experience preferred.
Use of general office technology and familiarity with basic library systems
Trends in library services, information technology, and publishing
Communicate with patrons in a professional, friendly and age-appropriate manner
Ability to deal with stressful situations with tact and diplomacy
Work productively in a team environment; provide informal leadership and support for colleagues
Consistently and accurately follow detailed procedures
Ability to speak effectively to community and professional groups

Nice To Haves

library and/or bookstore experience

Responsibilities

Uses high-level customer service skills to determine and respond to patron needs. Creates a positive inviting atmosphere for all patrons.
Provides library information, technology assistance, referrals, reader’s advisory guidance, and library account assistance.
Supports patron access to and awareness of digital resources.
Helps monitor and troubleshoot technology provided for patrons, including public computers and Tech lab equipment.
Assists with planning, promoting, implementing and evaluating adult programs and classes.
Assists with maintaining outreach partnerships throughout the community and updating current information on community resources.
Supports delivery of materials to patrons at outreach locations on a regular basis.
May represent the library at school, community group, business or government meetings or events.
Supports projects managed by the Adult Services Supervisor and the Adult Services Librarian.
Participates in the responsibility for the general appearance and safety of the Library as a whole. Assists in opening and closing procedures.
Addresses and resolves complaints from patrons or forwards to appropriate staff necessary.
Keeps current on Library policies and procedures. Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary.
Stays current on new trends and technologies in library service. Stays aware of library services and programs as well as current activities of the department and City.
Collect, tabulate, maintain data and prepare standardized reports.
May work directly with volunteers.
Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials in accordance with established guidelines.
May participate in the Collection Development Team purchasing for collections as delegated by the Adult Services Supervisor.
Develops and utilizes reader’s advisory tools to increase patron usage of collection