Library - Associate 2

Library Systems & Services LLC•Camarillo, CA

1h•Onsite

About The Position

The Library Associate 2 is an entry-level position within the Library Associate job family at Camarillo Public Library. This role is crucial for creating a welcoming, efficient, and engaging experience for the community. Under the direction of library management, the position involves performing moderately complex technical and paraprofessional duties that support daily library operations, with a primary focus on public service at the circulation desk. As a primary point of contact for patrons, the Library Associate 2 is responsible for delivering outstanding customer service, assisting with circulation activities, helping patrons access library resources and technology, and fostering a positive, community-centered environment. This role is ideal for individuals who enjoy working with people, problem-solving, and contributing to a library that serves as a vibrant hub for learning, connection, and discovery. Additionally, the Library Associate 2 supports day-to-day branch operations by maintaining organized collections, assisting with library programs and services, and ensuring a positive and helpful patron experience during each visit.

Requirements

High school diploma or GED required
Ability to work a flexible schedule that may include days, evenings, and weekends based on operational needs
Strong customer service skills with the ability to interact professionally and courteously with patrons of all ages and backgrounds
Working knowledge of Microsoft Office Suite and general computer applications
Strong written and verbal communication skills
Ability to learn new technologies and assist patrons with basic digital services
Ability to work collaboratively in a team environment while also managing assigned tasks independently

Nice To Haves

Two years of library, customer service, or public-facing experience preferred
Basic knowledge of library systems, databases, and circulation procedures preferred
English/Spanish bilingual skills are highly desirable and valued in serving the community

Responsibilities

Deliver welcoming, responsive customer service by greeting patrons, registering new library users, issuing library cards, checking materials in and out, and assisting with patron account questions.
Support patrons in accessing library resources by helping locate materials, directing them to appropriate service desks, assisting with public computers, and explaining library procedures such as checkout, internet access, printing, and copying.
Check in, sort, and process returned library materials accurately and efficiently to maintain smooth daily circulation operations.
Accept and process fines, fees, and other payments in accordance with established library procedures.
Share information with patrons about library programs, events, meeting spaces, and available services to encourage community engagement.
Prepare and mail library materials as needed for homebound or outreach-related library services.
Shelve, organize, and maintain library collections to ensure materials are accessible, orderly, and inviting for patrons.
Help maintain a safe, respectful, and welcoming library environment by addressing patron concerns appropriately and escalating conduct or safety issues to management when needed.
Protect patron confidentiality by following all legal requirements and library policies related to privacy and custodianship of patron records.
Assist with general branch operations and perform other duties as assigned to support the needs of Camarillo Public Library and its community.