Library Assistant

St. Joe County Public Library•South Bend, IN

1d•$16 - $23

About The Position

Library Assistants provide excellent service and connect community members with library services and materials. Under the direct supervision of the City Branch Manager, the Area Branch Assistant Manager, or the Customer Service Assistant Manager (depending on assigned department) and with an unwavering commitment to diversity, equity, and inclusion, the Library Assistant will: Provide hands-on customer service. Assist patrons with library accounts and issuing library cards. Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning, and printing. Perform circulation duties, including check-out, placing holds, collecting fines, and searching patron database. Connect patrons digitally by helping them use a variety of devices and technologies. Perform daily departmental procedures, including cash register operations. Use a variety of library technologies and softwares. Troubleshoot computers, copiers, and equipment as needed. Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc. Provide readers’ advisory and reference services to patrons. Provide accurate information and directional assistance for patrons, including performing online catalog searches and locating items on the shelf. Participate in merchandising and maintaining branch appearance including filling displays and performing shelving responsibilities. Perform other duties as assigned.

Requirements

High school diploma or equivalent required.
At least 2 years of work experience in a public library and/or retail.
Excellent verbal and written communication skills, as well as strong organizational skills.
Public service orientation and commitment to excellent and genuine customer service.
Demonstration of character and integrity in all situations while upholding SJCPL’s ethical standards.
Practical experience and proficiency with computers, including the Internet, Microsoft Office, Google Suite, Windows, Mac OS, and communication technologies. Stay current with new technologies.
Dependability, punctuality, trustworthiness, good attendance, and work habits.
Physical agility and strength to bend, reach, lift, and move library materials (20-25 lbs.) and to stand for long periods of time.
Work efficiently and prioritize important tasks.
Make decisions and work independently and interdependently.
Accept and manage change.
Maintain composure and overcome stress in any situation.
Identify efficiencies and suggest improvements in workflow.
Display high standards of ethical conduct, honesty, and integrity.
Understand, endorse, and communicate the St. Joseph County Public Library’s policies and procedures in a courteous, friendly, and positive manner.
Be enthusiastic, creative, flexible, energetic, value diversity, and possess a sense of humor.
Solve problems in a professional manner with library patrons, co-workers, and Leadership.
Form and maintain excellent working relationships.
Manage confidential information appropriately.
Work patiently and creatively with all patrons.
Provide excellent customer service.
Teach and instruct others on a variety of topics.
Become proficient with current library technology.

Nice To Haves

Cash register experience preferred.
Spanish language skills preferred.

Responsibilities

Provide hands-on customer service.
Assist patrons with library accounts and issuing library cards.
Assist patrons in person or on the phone with transactions, such as using self-checks, fax/scanning, and printing.
Perform circulation duties, including check-out, placing holds, collecting fines, and searching patron database.
Connect patrons digitally by helping them use a variety of devices and technologies.
Perform daily departmental procedures, including cash register operations.
Use a variety of library technologies and softwares.
Troubleshoot computers, copiers, and equipment as needed.
Help patrons one-on-one with a variety of in-depth projects and topics such as completing government forms, school projects, job applications, etc.
Provide readers’ advisory and reference services to patrons.
Provide accurate information and directional assistance for patrons, including performing online catalog searches and locating items on the shelf.
Participate in merchandising and maintaining branch appearance including filling displays and performing shelving responsibilities.
Perform other duties as assigned.