Library Assistant - Hatley Library

Marathon County•Hatley, WI

2d•$18•Onsite

About The Position

This is a 20 hour per week position at the Hatley Branch of the Marathon County Public Library. Serving as a point of contact at the branch library, this position is dedicated to providing exceptional customer service to patrons and library staff. The Library Assistant supports the smooth operation of library services at the branch, including the regular provision of circulation and reference assistance. The Library Assistant also proactively identifies and applies creative solutions that enhance patron experience and streamline workflows. Working under the direction of the Branch Coordinator, who reports to the Library Services Manager, this role contributes to the overall efficiency and effectiveness of the branch library and its services within the community. Hours can include days, evenings, and Saturdays. Additional hours to attend meetings, workshops or to fill in for other staff may be required.

Requirements

Ability to become proficient in utilizing library software, electronic resources, and standard office technology, including email and productivity software.
Ability to accurately interpret, explain, and apply library policies, procedures, and standards to various situations, providing clear guidance to patrons and colleagues.
Excellent verbal and written communication skills for effective interaction with patrons, staff, volunteers, and community members.
Ability to follow established procedures in an orderly and logical manner and adhere to prescribed routines.
Ability to apply numerical reasoning to perform basic arithmetic calculations, calculate percentages and decimals, and interpret numerical information.
Ability to process, calculate, and sum numerical data, and apply the results to practical library-related tasks, such as financial transactions.
Capacity to manage and prioritize multiple tasks simultaneously and handle a high volume of work effectively.
Ability to contribute helpful energy and creative ideas to address challenges and improve services.
Ability to demonstrate passion for working with the public and commitment to providing exceptional customer service with empathy, enthusiasm, and a positive attitude.
Ability to be open and considerate in interactions with all individuals.
Ability to be receptive to learning from all individuals and experiences.
Ability to accept responsibility for behavior, quality of work, efficiency, and results.
Ability to support library leadership.
Ability to perform physical tasks requiring kneeling, crouching, bending, reaching, standing, and walking for extended periods.
Capability to perform repetitive motions, including but not limited to, shelving, material processing, and keyboard use.
Ability to use aids to climb and reach materials on high and low shelves.
Ability to lift and carry up to 50 pounds.
Ability to push and maneuver book carts weighing up to 75 pounds.
Ability to coordinate eye-hand-foot movements for tasks requiring moderate skill, such as typing and material handling.
Ability to recognize and differentiate colors, shapes, and sounds relevant to library materials and equipment.
Ability to recognize and identify individual characteristics of colors, shapes and sounds associated with job-related objects, materials, and tasks.

Nice To Haves

Associate's degree preferred, with two years of experience in a public library or related customer service environment. Equivalent combinations of education and experience will be considered.

Responsibilities

Greet and assist patrons, with a welcoming and helpful demeanor.
Provide basic reference assistance to patrons.
Assist patrons with all aspects of material circulation, include identifying, locating, and processing check-ins, check-outs, and holds.
Issue and manage library card registrations.
Offer guidance and support to patrons in the use of library resources, including books, online catalogs, databases, personal electronic devices, and library computers/software.
Interpret, explain, and enforce library policies and procedures to public as appropriate.
Address patron inquiries, providing directional, informational, and technical assistance.
Process fines, fees, and balance daily cash accounts.
Answer and direct telephone calls, taking and relaying messages.
Retrieve requested materials from shelves based on generated reports.
Accurately sort and shelve library materials according to established classification systems.
Perform regular shelf reading to ensure materials are in proper order, scanning, straightening, and verifying correct placement.
Monitor severe weather radio and follow established procedures for weather-related emergencies.
Engage in ongoing professional development through workshops, meetings, and relevant literature.
Recommend improvements to processes and procedures to enhance library efficiency.
Develop and maintain positive working relationships with library staff and patrons.
Maintain regular and predictable attendance, with flexibility to work additional hours as needed.
Assist patrons with the use of personal electronic devices.
May plan and present library programs for various age groups
Receive, unpack, and process incoming library materials for check-in.
May prepare new materials for circulation, including applying barcodes, labels, protective jackets, stamps, and tape.
May perform basic repairs on damaged books and audio-visual materials to extend their lifespan.
Produce and manage documentation required for daily operations, which includes faxing, photocopying, printing, and typing.
Perform general clerical duties as assigned.
Perform other duties as required.