Library Assistant - Hourly Substitute

Poudre Libraries•Fort Collins, CO

2d•$23 - $28•Onsite

About The Position

Working at Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way. You’ll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning. More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District – and its staff – an indispensable public resource. Come check us out! As the Hourly Library Assistant, you will provide a variety of services on an as needed and substitute basis. Your duties may include covering vacant Classified Library Assistant shifts, delivering library programs and/or providing program support, actively assisting customers with discovery and use of library materials and resources, and providing readers’ advisory.

Requirements

Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.
Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers, and supervisor.
Ability to use a variety of digital technologies and applications including Internet, email, file management, digital resources, and digital applications.
Ability to operate and perform basic troubleshooting of digital tools including PCs, tablets, smartphones, keyboards, scanners, printers, projectors, and connecting cables.
Ability to provide clear guidance and appropriate help to customers with technology-based questions and needs.
Ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.
Ability to fluctuate between multiple tasks and duties throughout the scheduled shift.
Ability to work independently and as part of a team.
High school diploma or equivalent (e.g. GED) is required.
Minimum of one year of library, education (e.g. teaching), or customer service experience is required.
Ability to read, speak, and communicate in English fluently is required.

Nice To Haves

Knowledge of contemporary books, authors, media, and information sources is desirable.
Knowledge of developmental stages of children and teens is desirable.
Experience working with children and teens is desirable.
Bachelor's degree from an accredited college or university is desirable.
Ability to read, speak, and communicate in Spanish fluently is desirable.
Conversational ability in other languages is desirable.

Responsibilities

Creates a welcoming environment for all customers, volunteers, and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences.
Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.
Assists customers with information seeking, navigation of collections, and other information resources including digital resources.
Provides customer assistance with computer use and digital technologies including tablets, printers, scanners, and projectors. Provides assistance with digital file management including uploading and downloading files.
Provides readers’ advisory to all ages and types of readers.
Circulates the library floor regularly while performing other work duties in order to proactively assist customers.
Maintains relevant and attractive displays of library materials.
May assist with public programs under the direction of a supervisor.
Shelves library materials as needed.
Maintains tidiness in public spaces and within collections.
May train for and provide services to all libraries.
May perform PIC (Person in Charge) duties.
Helps to maintain safety, security and healthy environments in the library. Responds to facility hazards and emergencies according to protocols.
Stays current on Poudre Libraries policies, processes, procedures, events, and technologies required to perform work duties. Participates in training and continuing education as needed.
Performs other duties as assigned.