Library Assistant - Reference Services

City of Goldsboro•South Park Township, PA

1d•$18 - $23

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Reference Services Library Assistants are vital members of the GPL Public Services Team that ensure comprehensive coverage of public desks within the library and offer quality service to our patrons. Applicants must submit a cover letter & resume. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties that are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Assists Library patrons at the circulation desk with book returns and checkouts, payment of fines, and completing Library card application and hold request forms. Collects payments. Empties book drop and book collection areas. Organizes books into their Dewey number and shelves them properly. Maintains the order and cleanliness of Library areas and holdings. Opens and prepares Library common areas, computers, office equipment and other search tools. Logs into the database statistics of patrons, reference questions and Library usage statistics. Answers the telephone and refers calls to the appropriate section. Assist patrons in locating materials and information, both adults and children. Performs other duties as assigned. SPECIFIC FUNCTIONS: Reference Services Responds to requests for reference information and readers’ advisory received from patrons in person and via phone. Uses a computer and various software programs to assist patrons. Teaches basic computer skills to patrons and troubleshoots common computing difficulties. Establishes and maintains effective working relationships with the general public as well as coworkers in the Library and throughout the City of Georgetown.

Requirements

High school diploma or equivalent.
One (1) year of full-time experience working in a modern library to include direct customer service experience.
OR Any equivalent combination of experience, education and/or training that provides the required knowledge, skills, and abilities.
Knowledge of: Library administration, organization, and operation.
Library reference computer.
Dewy Decimal System in order to shelve and locate books.
Skill in: Using computer and various software programs.
Establishing and maintaining effective working relationships with organizations, schools, and general public.
Working with adults and children.
Reading reports, memoranda, periodicals, journals, etc.
Filling out forms; taking messages.
Responding to requests for information.
Valid Class "C" Texas Driver's License.

Nice To Haves

Library circulation or reference experience preferred.
Experience using the Apollo ILS by Biblionix preferred.
Fluency in Spanish or another language in addition to English preferred.

Responsibilities

Assists Library patrons at the circulation desk with book returns and checkouts, payment of fines, and completing Library card application and hold request forms.
Collects payments.
Empties book drop and book collection areas.
Organizes books into their Dewey number and shelves them properly.
Maintains the order and cleanliness of Library areas and holdings.
Opens and prepares Library common areas, computers, office equipment and other search tools.
Logs into the database statistics of patrons, reference questions and Library usage statistics.
Answers the telephone and refers calls to the appropriate section.
Assist patrons in locating materials and information, both adults and children.
Performs other duties as assigned.
Responds to requests for reference information and readers’ advisory received from patrons in person and via phone.
Uses a computer and various software programs to assist patrons.
Teaches basic computer skills to patrons and troubleshoots common computing difficulties.
Establishes and maintains effective working relationships with the general public as well as coworkers in the Library and throughout the City of Georgetown.