Library Assistant

The Kansas City Public Library • Sugar Creek, MO

5h • $17 • Onsite

About The Position

Basic Information Reports to the Trails West & Sugar Creek Branch Manager. 20 hours per week. $16.93 per hour with some benefits. Position open until filled. Schedule Monday: 9:30 am - 6 pm. Wednesday & Friday: 9:30 am - 4 pm. Note: The schedule is non negotiable. Location Sugar Creek Branch: 102 S Sterling Avenue, Sugar Creek, MO, 64054. Job Duties (Essential Functions) Provides basic circulation and registration services to assure patrons ready access to library materials: Checks materials in and out; issues library cards; collects fines and charges; updates customer records in the computer; verbally explains circulation policies and procedures; makes other computer inquiries; assists patrons with use of library databases, computer equipment, and software; processes patron requests for reserve items; and prepares and sends interlibrary Loan requests. Maintains effective courteous working relationships with all library patrons and staff. Courteously answers telephone by identifying self and location. If unable to assist with the request, directs call to the appropriate staff person. Lifts, routes and shelves materials, which may weigh up to 35 pounds, from book bins and shelves. Performs other related work and as assigned, such as notary services and supporting programs or activities developed and promoted by other Library colleagues. Branch Specific Duties Sugar Creek is a designated United States Village Post Office. Employees at this branch additionally sell stamps and accept priority flat rate boxes and envelopes. Sugar Creek receives United States Passport applications. Employees at this branch assist in processing applications and train new staff on the process. Staff must meet requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent. Requirements Demonstrated ability to meet and serve the public in person & over the telephone, working effectively with customers of all ages. Demonstrated ability to learn library operations, services and policies. Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies. Demonstrated ability to be a team player. Demonstrated ability to access materials from shelves which may be overhead or those which may be below waist level. Ability to work at a counter used for customer interactions. Demonstrated ability to organize personal work routines effectively. Excellent physical stamina; many duties performed while standing; ability to lift up to 35 lbs. Demonstrated ability to follow oral and written instructions. Demonstrated ability to provide service in a values-based environment. Demonstrated ability to provide service in a courteous, friendly, efficient manner. Required Education and Experience Minimum of three years of customer service experience. Ability to speak and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages used in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili. Work Environment Work is performed at the Sugar Creek Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship. How to Apply Please apply for this position through our web application system. We only accept applications for specific currently open positions made through our online system. Access the online application from the job listing on the Job Opportunities page . The application system allows you to attach a document (such as a cover letter or a resume) to your application (10MB limit per document). When you submit your application, an acknowledgement will be sent to the email address you provided. You are welcome to apply for as many positions as you wish. However, to minimize problems, close and restart your browser between each application. All online Application for Employment forms must be completely filled out. For technical assistance, call 816.701.3712 . Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Salary Description $16.93 per hour.

Requirements

• Demonstrated ability to meet and serve the public in person & over the telephone, working effectively with customers of all ages.
• Demonstrated ability to learn library operations, services and policies.
• Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies.
• Demonstrated ability to be a team player.
• Demonstrated ability to access materials from shelves which may be overhead or those which may be below waist level.
• Ability to work at a counter used for customer interactions.
• Demonstrated ability to organize personal work routines effectively.
• Excellent physical stamina; many duties performed while standing; ability to lift up to 35 lbs.
• Demonstrated ability to follow oral and written instructions.
• Demonstrated ability to provide service in a values-based environment.
• Demonstrated ability to provide service in a courteous, friendly, efficient manner.
• Minimum of three years of customer service experience.
• Ability to speak and understand English is required.
• Staff must meet requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent.

Nice To Haves

• Additional consideration will be given to individuals that are proficient in any non-English languages used in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Responsibilities

• Provides basic circulation and registration services to assure patrons ready access to library materials: Checks materials in and out; issues library cards; collects fines and charges; updates customer records in the computer; verbally explains circulation policies and procedures; makes other computer inquiries; assists patrons with use of library databases, computer equipment, and software; processes patron requests for reserve items; and prepares and sends interlibrary Loan requests.
• Maintains effective courteous working relationships with all library patrons and staff.
• Courteously answers telephone by identifying self and location. If unable to assist with the request, directs call to the appropriate staff person.
• Lifts, routes and shelves materials, which may weigh up to 35 pounds, from book bins and shelves.
• Performs other related work and as assigned, such as notary services and supporting programs or activities developed and promoted by other Library colleagues.
• Sells stamps and accept priority flat rate boxes and envelopes.
• Assists in processing passport applications and train new staff on the process.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed