Library Assistant III - Circulation Daytime

Oberlin College & Conservatory•Oberlin, OH

51d•$25

About The Position

The Oberlin College Libraries invite applications for the position of Library Assistant III in the Terrell Library. This is a full time, 12-month, continuing, Administrative Assistant position, reporting to the Head of Circulation and Access Services. Responsibilities Reporting to the Head of Circulation and Access Services, the Daytime Circulation Supervisor oversees daily operations of the circulation desk during scheduled hours, ensuring effective, welcoming, and consistent service for students, faculty, staff, and visitors. This position plays a central role in managing a large team of student assistants and works closely with fellow supervisors to foster a culture of excellent customer service, accountability, and teamwork. The position work week is Monday - Thursday, 7:30 a.m. to 4:00 p.m. & Sunday 9:30 a.m. to 6:00 p.m.. This schedule will vary during breaks and Winter Term. Essential Job Functions Supervise daily circulation desk functions, including loans, returns, renewals, holds, and patron account management Hire, train, evaluate, and direct the daily workflows of student assistants, ensuring student staff are well prepared to provide accurate, courteous, and professional service Oversee student scheduling and payroll processes, including timecard approval Provide high-quality customer service by answering questions, resolving problems, interpreting and enforcing library policies, and making referrals to other staff as needed Support equitable access to library services and collections and promote a positive image of the library through friendly, cooperative, and respectful interactions with patrons and colleagues Write daily shift reports and communicate issues to other supervisors and staff Prepare and maintain basic circulation reports and statistics Assume major responsibility for Terrell Library facilities during scheduled hours, which may include opening and closing the building, and implementing appropriate safety and emergency procedures when needed. Marginal Job Functions Assist with course reserves, interlibrary loan processing, and stack maintenance as needed Troubleshoot basic departmental equipment problems (printers, copiers, circulation workstations)

Requirements

Bachelor's degree, or an equivalent combination of education and relevant library work experience
Strong public service orientation and demonstrated interpersonal skills
Excellent written and verbal communication skills in English
Keyboarding proficiency (minimum 35 wpm)
Proficiency with standard office software (word processing, spreadsheets, databases)
Aptitude in troubleshooting basic computer and mechanical issues
Strong organizational skills, attention to accuracy, and ability to multitask effectively
Positive references verifying reliability, judgment, and professionalism
Commitment to inclusive and equitable library services.

Nice To Haves

Experience working in a library, preferably with an integrated library system or automated circulation system
Supervisory or student staff management experience
Experience working collaboratively in a team environment
Ability to remain calm and effective in busy or stressful situations
Ability to adapt quickly to changing procedures and communicate them clearly to others
Other duties as assigned.

Responsibilities

Supervise daily circulation desk functions, including loans, returns, renewals, holds, and patron account management
Hire, train, evaluate, and direct the daily workflows of student assistants, ensuring student staff are well prepared to provide accurate, courteous, and professional service
Oversee student scheduling and payroll processes, including timecard approval
Provide high-quality customer service by answering questions, resolving problems, interpreting and enforcing library policies, and making referrals to other staff as needed
Support equitable access to library services and collections and promote a positive image of the library through friendly, cooperative, and respectful interactions with patrons and colleagues
Write daily shift reports and communicate issues to other supervisors and staff
Prepare and maintain basic circulation reports and statistics
Assume major responsibility for Terrell Library facilities during scheduled hours, which may include opening and closing the building, and implementing appropriate safety and emergency procedures when needed
Assist with course reserves, interlibrary loan processing, and stack maintenance as needed
Troubleshoot basic departmental equipment problems (printers, copiers, circulation workstations)