Library Assistant II - Virginia Village

City and County of Denver • Denver, CO

5d • $20 - $25

About The Position

DPL is hiring a Library Assistant II for the Virginia Village Branch Library. You will be spending most of your time at customer-facing service points, welcoming a diverse population with respect and dignity, and creating a safe library space where all are free to explore and connect. You’ll make positive experiences for library customers by checking out and returning books, registering customers for library cards, ordering books and other library materials from other agencies, and responding to customer questions about using library resources. You will assist customers with both library and personal technology. You’ll use library technology and other tools to efficiently process and route library materials with accuracy and attention to detail while staying current on circulation policies and procedures. You’ll grow as you support the library's goal of being a learning organization by participating in approved learning opportunities, and support through action the Library's mission, vision and values and goals. You may assist with shelving, collection maintenance, and outreach projects as requested.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• One (1) year of clerical experience.
• Ability to thrive in an active work environment with constant public contact.
• Excellent interpersonal skills, positive attitude, cultural sensitivity, compassion, and a sense of humor when working with customers and colleagues of all ages and backgrounds.
• Ability to work closely with a team to complete daily, weekly and monthly tasks.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software, plus a willingness to learn new technology as needed.
• Ability to communicate and present information to customers with varying levels of experience and knowledge using principles of Trauma Informed Care
• Skill in cash and credit card handling and making simple mathematical calculations.
• Ability to adapt to the ebb and flow of materials intake and stay focused on repetitive tasks in a busy and physically-demanding environment.
• Ability to prioritize and creatively solve problems with attention to detail.
• Ability to pass a background check after the offer to hire has been made.
• A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
• Able to work evenings and weekends.

Nice To Haves

• Bilingual Spanish or Arabic speaking preferred.

Responsibilities

• checking out and returning books
• registering customers for library cards
• ordering books and other library materials from other agencies
• responding to customer questions about using library resources
• assist customers with both library and personal technology
• efficiently process and route library materials with accuracy and attention to detail while staying current on circulation policies and procedures
• participating in approved learning opportunities
• support through action the Library's mission, vision and values and goals
• assist with shelving, collection maintenance, and outreach projects as requested

Benefits

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays
• CARE Bank, Family Leave Benefits
• Enhanced Work/Life Balance: Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes), Employee Volunteer Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED