Library Assistant II - Circulation Assistant (30-hour)

Chapman University Careers•Irvine, CA

3d•Onsite

About The Position

Within the Access Services Division, perform the public service aspects of the Circulation Department. Provide student, staff, faculty and community patron assistance, including responding to in-person, telephone and email inquiries. Use the library system (Sierra) to check in/out library items including books, media, reserves and bookable rooms. Collect fines, resolve disputes or negotiate acceptable resolutions. Monitor stacks and conduct stacks maintenance including shelving, shifting and arranging of library materials. Perform patron registration and data entry. Conduct basic troubleshooting of photocopiers, printers and microform machines. Direct tasks of student employees. Open and/or close building. Process course reserve requests and manage circulation search card and librarian review databases. Provide support to Interlibrary Loan services by assisting with document delivery, processing requests and answering inquires. Perform other duties as assigned to further the efficiency and services of the Leatherby Libraries. Please note the schedule for this position: Wednesday: 5:30 pm – 12 am Thursday: 3 pm – 12 am Friday: 3 pm – 12 am Saturday: 10 am – 7 pm This position may occasionally carry/ lift loads of up to 25 lbs.

Requirements

Minimum of 12 months of library experience, two years of college education, or equivalent combination of experience/education.
Intermediate knowledge of written and spoken English, with the ability to read and write English at an appropriate level for this position.
Intermediate knowledge of computers to include Microsoft Office, email, web browsing, and other software applications, with an ability to learn new technology as needed for the position.
Moderate contact with students, staff, faculty, and community patrons on a general basis.
Excellent interpersonal and customer service skills to interact with individuals at all organizational levels, from inside and outside of the university.
Exercise sound judgment based on current policies and procedures to make moderate decisions, and is dependent on the immediate supervisor for major decisions.
Solid problem-solving skills with the ability to negotiate and resolve disputes.
Strong commitment to customer service and teamwork.
Ability to use photocopiers, printers, microform machines, and learn basic troubleshooting skills for those machines.
Possess strong organizational skills with the ability to prioritize multiple projects with the supervisor’s input.
Ability to work in a self-directed manner.
Possess the skill to perform arithmetic calculations, such as addition, subtraction, multiplication, and division.
Ability to direct tasks of student employees.
Ability to understand, discuss, and apply policies, procedures, and regulations pertaining to the duties of this position.

Responsibilities

Perform a majority of the public services aspects of the Circulation Department.
Provide student, staff, faculty and community patron assistance including responding to in-person, telephone and email inquiries.
Use the library system (Sierra) to check in/out library items including books, media, reserves and bookable rooms.
Monitor stacks and conduct stacks maintenance including shifting, shelving, and arranging of library materials.
Collect fines, resolve disputes or negotiate acceptable resolutions.
Conduct basic trouble-shooting of photocopiers, printers and microform machines.
Perform patron registration and data entry.
Open and/or close building.
Process course reserve requests and managed circulation search card and librarian review databases.
Direct tasks of student employees.
Provide support to Interlibrary Loan services.
Processes loans, returns and research requests submitted by patrons and other libraries via online computer systems.
Process Document Delivery services, processing requests and answering inquires.
Check in/out Interlibrary Loan books and other materials.
Perform other duties as assigned to further the efficiency and services of the Leatherby Libraries.