Library Assistant I- Youth Services

Huntsville-Madison County Public Library•Huntsville, AL

38d•$15•Onsite

About The Position

The Huntsville-Madison County Public Library is a non-profit library system comprised of ten locations providing library and information services to the city of Huntsville and the surrounding Madison County area. HMCPL is seeking a Library Assistant I to assist library patrons to utilize the library's resources and services at a library location and/or department. The ideal candidate will be well-organized, experienced in customer service, and passionate about libraries and creating an engaging and welcoming space for members of the community to create their own future, explore the universe of ideas, and connect with our community and the world.

Requirements

Knowledge of basic computer skills
Knowledge of basic math skills
Ability to operate computer and library systems including telephone, tablets, and various devices
Ability to understand and carry out oral and written instructions including posted schedules
Ability to work both independently and as a member of a team
Ability to analyze and solve major problems
Competence in oral and written communications
Ability to establish and maintain effective working relationships with superiors, subordinates, associates, corporate representatives, officials of other agencies, and the general public
Ability to communicate effectively with coworkers and supervisors
High school diploma from a school accredited by a regional accrediting agency recognized by the U.S. Department of Education or GED certificate issued by the appropriate state agency plus one (1) or more years additional experience in a library or customer service based role; or any combination of education, training, and experience which provides a demonstrated potential for performing the above listed duties of the position is required

Responsibilities

Assisting other staff members and patrons with basic circulation tasks
Answering questions
Providing information to patrons
Supervising operations and personnel of a branch or department in the absence of a manager
Routine circulation tasks, shelf maintenance, and clerical functions using the Library’s library management software system
Checking books in and out on behalf of patrons
Performing basic patron record maintenance
Shelving library materials
Answering general patron inquiries
Providing direction and oversight to other staff members
Acts as a team member in fulfilling the Library’s Mission Statement: “This is the public’s library. We empower individuals to create their own futures, explore the universe of ideas, and connect with our community and the world.”
Answers informational and directional questions from patrons both in-person and by telephone; refers questions and inquiries to the appropriate staff member or department as needed.
Handles complaints in line with library policies and procedures; refers complex complaints to management and/or other departments as needed.
Responsible for shelving materials, shelf reading, weeding projects, and regular inventory as assigned.
Regularly completes tasks such as shelving materials, shelf reading, weeding projects, and regular inventory as assigned.
Uses automated library systems for transaction relating to library materials, managing patron accounts including recording fines paid, locating materials, and performing additional procedures as needed.
Operates a variety of standard office and library equipment.
Assist with planning, scheduling, promotion, and implementation of programming for patrons of all ages on a regular or seasonal basis as assigned.
Participates in special projects and performs other duties as assigned