Evening Assistant, Library Services

The Ohio State University • Columbus, OH

1d • $16 - $18 • Onsite

About The Position

Assists in the supervision of evening activities at the 18th Avenue Library Circulation area. Oversees evening activities and directs public service operation to ensure policies and procedures are carried out with the purpose of friendly and efficient service to all patrons. Key responsibilities include but are not limited to: supervises checkout, check-in, holds, transits, sorting, and searching of library materials using the ALMA library services platform; coordinates activities and responsibilities with day/evening/weekend supervisors, including processing daily mail trucks, sorting, and front desk operations; oversees maintenance of hold shelves including removal of expired holds, shelf reading, and resolves problems related to the hold shelves, monitors status of terminals, printers, scanners, security and all other equipment in the department and other appropriate sources; troubleshoots reported or observed building, equipment and/or system problems to appropriate personnel per established guidelines; assists in the hiring, training, scheduling, and evaluation of student assistants, monitors work flows and assigns tasks; interacts daily with University faculty, staff and students and visitors by email, in person, and by phone; understands and recommends appropriate information services to meet specific patron needs; teaches patrons how to find and use print and digital resources: refers patrons to subject librarians as needed; connects with physical facilities, service and safety personnel by phone and in person, and may be called upon to assist in security/building related issues. University Libraries’ faculty and staff embrace Ohio State’s Shared Values and strive to enact the behaviors guided by those values in all that we do. This position is dedicated to advancing the culture of University Libraries and the work of the Research and Education unit. All other duties as assigned. This position's regular schedule is Monday through Friday from 3:00pm-Midnight, but may vary occasionally for coverage of other 18th Ave Library Circulation shifts.

Requirements

• High school diploma or equivalent certificate
• At least 1-year of experience in library practices and procedures
• Excellent customer service skills in a diverse, high-volume environment.
• Must be able to lift 40 lbs. and push a cart weighting up to 80 lbs. with or without a reasonable accommodation.

Nice To Haves

• Two years library circulation experience
• Previous experience supervising staff and/or student employees
• Knowledge of ALMA, OhioLINK and Polaris or equivalent library systems
• Excellent customer service skills in a diverse, high-volume environment

Responsibilities

• Supervises checkout, check-in, holds, transits, sorting, and searching of library materials using the ALMA library services platform
• Coordinates activities and responsibilities with day/evening/weekend supervisors, including processing daily mail trucks, sorting, and front desk operations
• Oversees maintenance of hold shelves including removal of expired holds, shelf reading, and resolves problems related to the hold shelves
• Monitors status of terminals, printers, scanners, security and all other equipment in the department and other appropriate sources
• Troubleshoots reported or observed building, equipment and/or system problems to appropriate personnel per established guidelines
• Assists in the hiring, training, scheduling, and evaluation of student assistants, monitors work flows and assigns tasks
• Interacts daily with University faculty, staff and students and visitors by email, in person, and by phone
• Understands and recommends appropriate information services to meet specific patron needs
• Teaches patrons how to find and use print and digital resources: refers patrons to subject librarians as needed
• Connects with physical facilities, service and safety personnel by phone and in person, and may be called upon to assist in security/building related issues

Benefits

• Ohio State offers a comprehensive benefits package with a variety of options to meet your unique needs.
• Ohio State’s total rewards package includes benefits that support employees’ health, finances, work-life balance, and education.
• Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED