Main Branch - Library Assistant I - Main Branch - PT

City of Abilene•Abilene, TX

About The Position

Under the supervision of the Customer Service Manager or Branch Manager, assists customers with registering for library cards and using the self-check system. Answers questions about library accounts and solves problems for library customers. Provides prompt and friendly customer service to patrons and assists them with a variety of tasks relating to their use of library materials. Works with the circulation team to handle the flow of items.

Requirements

One (1) year of public contact and/or customer service experience as well as a familiarity with basic library procedures and demonstrated knowledge of computers is required.
A high school diploma or GED is required.
Knowledge of Library policies, procedures, systems, and services including the Dewey Decimal System.
Knowledge of Bibliographic database and related search procedures.
Working knowledge of library collections (circulation and reference).
MS-Office Outlook, Word, Excel and PowerPoint as well as Google Suite.
Internet search capability and techniques.
Skill to accurately operate a computer and other library equipment.
Skill to present and apply a dedicated commitment to public service.
Skill to adapt to changing circumstances and situations.
Skill to perform with a positive attitude using unwavering work ethic.
Ability to use tact and always remain courteous.
Ability to use independent judgment and initiative within the framework of departmental policies and established procedures.
Ability to learn to use the computerized circulation system.
Ability to work with library customers and staff in a friendly and efficient manner
Ability to acquire and perform routine library functions and procedures quickly and accurately.
Ability to learn and apply money collection procedures.
Ability to communicate clearly and concisely in writing and policy to library customers.
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.
Ability to follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do.
Ability to perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect.
Ability to push or transport a loaded cart weighing up to 150 pounds.
Ability to travel to different work sites.
Must be able to work evenings and weekends and maintain regular reliable attendance.

Nice To Haves

Previous clerical or library clerical experience in a public library preferred.
An associate’s degree is preferred.
A valid Texas driver’s license; the ability to obtain one within ninety (90) days, or a military waiver is preferred.

Responsibilities

Serves at the circulation desk checking in and checking out library materials, registering patrons, collecting overdue fines, and assisting patrons with directional and “ready reference” information.
Inputs data into the library database regarding patron information and library materials.
Shelves materials, reads shelves, and creates displays to assist in maintaining a neat and orderly library collection.
Conducts regular inventory of the paperback collection and organizes the newspaper rack, ensuring both areas are in good order.
Provides Readers Advisory service to library patrons and staff.
Assists the public in the use of the library’s online catalog and digital resources.
Assists the public with hands-on computer assistance as well as photocopying assistance.
Maintains and cleans the audiovisual collections.
Assists with holds, claims returned and missing items on a routine basis, clearing materials as necessary.
Assists with interlibrary loan tasks.
Perform other job related duties and responsibilities as assigned.