Branch Assistant - Main Library

Allen County Public Library•Fort Wayne, IN

16h•$14 - $17•Onsite

About The Position

Join our outstanding team at the Allen County Public Library as a Part-Time Branch Assistant and immerse yourself in a world where literacy and learning come alive! Located in downtown Fort Wayne, this onsite position not only allows you to support your community but also offers the chance to work in a vibrant, fun-filled environment that values teamwork and inclusion. With pay ranging from $14.05 to $16.50 per hour, you'll be rewarded for your commitment to excellent customer service, helping patrons discover their next favorite read or resource. Don't miss out on the opportunity to make a difference while enjoying a dynamic workplace. You will have benefits such as Flexible Spending Account, Paid Time Off with three weeks of vacation accrual and one week of sick accrual, Employee Discounts, Employee Assistance Program, and Voluntary Insurance options. Embrace the excitement and apply today to join a community that cares! Allen County Public Library: Our Story We are a vibrant hub of lifelong learning, discovery, and connection. Guided by our mission to enrich the community, we empower individuals of all ages through access to knowledge, resources, and inclusive experiences. Our team is united by a shared commitment to integrity, literacy, and learning. We prioritize people-first service, celebrate diversity, and foster a sense of belonging for all. Together, through collaboration and care, we strive to make our library a welcoming space where everyone can grow, explore, and thrive. What it's like to be a Branch Assistant at The Main Library As a Part-Time Branch Assistant at the Main Allen County Public Library, you’ll play a pivotal role in connecting patrons with the resources they need! Your day will be filled with exciting interactions as you assist customers in using library materials, checking items in and out, and helping them acquire requested items. You’ll keep an eye out for any returned items needing attention and help patrons establish new library cards or replace lost ones. Whether you’re engaging in person, on the phone, or via email, your friendly demeanor will shine as you provide essential information about library activities, services, and facilities. Plus, you’ll be the go-to for explaining any fees and processing payments, ensuring a smooth experience for all! Join us and be a part of an incredible team that values service and community connection. Are you the Branch Assistant we're looking for? To thrive as a Part-Time Branch Assistant at the Allen County Public Library, you’ll need a diverse skill set that combines technical proficiency with excellent interpersonal abilities. Familiarity with automated library systems and electronic tools is essential, alongside a solid grasp of standard office practices and procedures. You'll be using various office equipment, as well as personal computers and associated software, so comfort with technology is a must! Effective communication in both oral and written forms will help you convey information clearly to patrons, while understanding and following instructions ensures smooth operations. You'll need to maintain confidentiality with patron records and transactions, keep accurate records of your work, and apply tact and discretion when interacting with customers. Contributing to team goals and building effective relationships with a variety of individuals will be paramount as you work collaboratively to serve our community!

Requirements

Familiarity with automated library systems and electronic tools
A solid grasp of standard office practices and procedures
Using various office equipment, as well as personal computers and associated software, so comfort with technology is a must!
Effective communication in both oral and written forms
Understanding and following instructions
Maintain confidentiality with patron records and transactions
Keep accurate records of your work
Apply tact and discretion when interacting with customers
Contributing to team goals and building effective relationships with a variety of individuals

Responsibilities

Assist customers in using library materials
Checking items in and out
Helping them acquire requested items
Keep an eye out for any returned items needing attention
Help patrons establish new library cards or replace lost ones
Provide essential information about library activities, services, and facilities
Explaining any fees and processing payments