Library Assistant for Microforms and Government Information
About The Position
The Pennsylvania State University is seeking to hire library support. The Information Assistant provides research and reference assistance to library users with an emphasis on support for Microforms and Government Information. This is a public service position providing friendly, welcoming assistance to walk-up, telephone, and "remote" library users. The Information Assistant will receive advanced training in Microforms and Government Information resources and will field questions related to student and faculty research and library information needs. They will assist users with Library databases and electronic services; advise and consult on library policies and procedures related to library services and collections; troubleshoot equipment related problems; perform opening and closing functions; greeting patrons with a welcoming attitude; attend on-going library trainings for professional development; attend department meetings and training sessions; and provide project support. This position is located in person at the University Park campus. Remote work is not authorized for this position. Dependability and arriving promptly when assigned to work are part of the responsibilities. Resume and cover letter required for consideration.
Requirements
- Commitment to diversity
- Experience in a public service setting (such as a library) and a strong demonstrated commitment to and practice of excellent customer service.
- Excellent interpersonal skills and ability to work in a collaborative team environment
- Strong oral and written communication skills, including excellent command of the English language.
- Demonstrated a high level of reliability
- Broad knowledge and interest in library research, information literacy, and research or work experience that demonstrates a strong interest in supporting research and information needs of Penn State students and faculty.
- Resume and cover letter required for consideration.
Responsibilities
- Provide research and reference assistance to library users with an emphasis on support for Microforms and Government Information
- Provide friendly, welcoming assistance to walk-up, telephone, and "remote" library users
- Field questions related to student and faculty research and library information needs
- Assist users with Library databases and electronic services
- Advise and consult on library policies and procedures related to library services and collections
- Troubleshoot equipment related problems
- Perform opening and closing functions
- Greet patrons with a welcoming attitude
- Attend on-going library trainings for professional development
- Attend department meetings and training sessions
- Provide project support
- Arriving promptly when assigned to work
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
