Library Assistant - Circulation and Events - Open to CSULB Employees Only

CSU Careers•Long Beach, CA

About The Position

Join the vibrant community at California State University, Long Beach (CSULB)! Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives. As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference. Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer. Job Summary Under direct supervision of the Assistant Director of Access Services, work closely with team lead(er) and other team members to provide excellent customer services to library users (faculty, staff, students and community); assist in the daily operations of Access Services (Circulation, Interlibrary Services and Reserve/Media) by helping patrons at the service desk; performing various basic processing and maintaining of library materials. Provide excellent customer service to library users. This position also supports Library events at the direction of Library Administration. With over 20 events, tabling sessions, and other activities a semester, the outreach assistant is a vital component to ensuring logistics, client and guest support, and vendors are coordinated effectively. This position works closely with Library Administration on providing insight from on-the-ground event activity.

Requirements

The ideal candidate communicates clearly, accurately, and courteously both in person and by phone, demonstrating strong teamwork while working efficiently and respectfully with patrons and colleagues.
They are able to work independently, quickly learn new systems and both digital and physical processes, and possess solid knowledge of standard office computer applications.
Additionally, they are flexible and dependable, with the ability to work nights and weekends as needed.
Ability to communicate with an ethnically and culturally diverse campus community.
Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures.
Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."
Completion of a high school education or equivalent and two years of related library and/or customer service experience required.

Responsibilities

Opening and closing the library building and service desks at designated times, executing emergency procedures when needed, and managing the check‑in and check‑out of a variety of library materials, including general collections, ILS, reserves, media, and periodicals.
Processing of library materials includes handling “search and hold” requests and notifying patrons of search outcomes, searching and processing incoming and outgoing CSU+ requests, and preparing CSU+ materials for shipment. The role also involves clearing CSU+, LINK+, ORCA, and hold shelves of items that were not picked up.
Accessing library systems involves interfacing with platforms such as ALMA and ORCA to provide support for both patrons and library operations, processing and retrieving system‑generated reports, and assisting the ILS team with RAPIDO, CSU+, and BeachReach functions.
Library event support involves providing both front‑end and back‑end assistance for library events, collaborating with library faculty and campus faculty to coordinate bookings, logistics, and overall event support, and working with Library Administration to develop promotional materials for upcoming events.

Benefits

Generous Paid Time Off : Up to 24 vacation days per year (based on employee group and/or service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
Comprehensive Health Coverage : A variety of medical, dental, and vision plans to suit your needs.
Retirement Plans : Participation in CalPERS defined benefit plan and access to voluntary savings plans like 403(b), 401(k), and 457.
Educational Benefits : Tuition fee waivers for employees and eligible dependents.
Employee Assistance Program (EAP) : Confidential counseling and support services for employees and their families.
Additional Perks : Access to wellness programs, professional development opportunities, and various insurance options including life, disability, and pet insurance.

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