Library and Technology Support Specialist

Albany County School District WY•Laramie, WY

50d

About The Position

The Library and Technology Support Specialist provides district-wide technical and operational support for school librarians and media staff. This role serves as a liaison between the Technology Department and library/media programs across the district. The specialist provides front-line triage for support requests-particularly those related to the Alexandria library system and IncidentIQ-and assists with general technology support as assigned. This position is not assigned to a single school site and will support all schools based on district priorities.

Requirements

Ability to use effective communication skills
Strong working knowledge of Alexandria Library Management System and IncidentIQ
Ability to use time effectively and prioritize multiple tasks
Good organizational skills
Ability to maintain a positive relationship with other staff by collaborating and working cooperatively with them (including supervisors)
Basic technical troubleshooting experience (Chromebooks, printers, peripheral devices knowledge of physiological
Experience supporting staff in a K-12 school environment
Familiarity with Chromebook hardware

Nice To Haves

Interest is expanding support scope beyond library systems.

Responsibilities

Serves as the primary point of contact between the Technology Department and school library/media specialists.
Assists librarians in submitting and tracking technology support requests in IncidentIQ.
Assesses and resolves basic technical issues related to Alexandria, Chromebooks, printers, and other devices used within the library/media environment.
Supports Chromebook repair efforts under the guidance of the Technology Department.
Provides general technology support beyond library/media systems as assigned.
Serves as a point of contact for parents regarding concerns or questions related to Chromebook repairs, providing guidance on procedures, timelines, and available support.
Travels regularly to schools across the district to provide on-site assistance.
Documents support activities, resolutions, and equipment usage within district systems.
Collaborates with technology staff to support new initiatives and ensure smooth operation of instructional and library-related technologies.
Maintains confidentiality and upholds district policies on data security and appropriate use of systems.
Participates in professional growth (such as professional organizations, coursework, workshops, and conferences) and other professional activities (such as school and/or District committees, taskforces, in-depth studies, or councils).
Follows the policies and procedures of the school and the District.
Demonstrates a sense of professional responsibility, such as demonstrating ethical behavior; providing accurate data and reports when needed; meeting deadlines; maintaining confidentiality; caring for the equipment and materials; and dressing appropriately and presenting a good role model.
Other duties as assigned.