GRAM AND DUN EXPO

PENN Entertainment, Inc.•Riverside, MO

51d•Onsite

About The Position

This position will be responsible for acting as a liaison between the kitchen staff and the waitstaff to ensure a steady workflow from front-of-house to back-of-house.

Requirements

High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience.
Ability to prepare, read and comprehend documents.
Ability to write reports and correspondence.
Ability to speak and communicate effectively with individuals and before groups of people.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be able to qualify for any and all licenses or permits required by local, state or federal law.

Responsibilities

Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.
Act as a liaison between the kitchen staff and the waitstaff to ensure a steady workflow from front-of-house to back-of-house.
Will be responsible for facilitating kitchen orders, maintaining quality control and monitoring food safety.
Will organize ticket orders to ensure outgoing meals are prioritized appropriately.
Knowledge of the KDS system.
Will facilitate a steady flow of information between different areas of the restaurant.
May assist wait staff in delivering plates to customers. Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting).
Follow appropriate food handling procedures to ensure safe, quality products.
Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register or point of sale system.
Complete deposits at the end of each shift.
Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, display cases, refrigeration units, and beverage machines.
Ensure supplies are stocked as needed.
Attend all departmental and company training programs or meetings as directed.
Compile information, complete and submit reports as needed.
Adhere to all company policies and procedures.
Adhere to all gaming laws and regulations.
Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
Meet department uniform, appearance and grooming requirements.
Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.