Liaison Officer

Metrea Management LLC

48d•Onsite

About The Position

The Liaison Officer (LO) serves as the primary operational interface between the client, deployed ISR teams, and File Leadership, ensuring effective coordination, accurate intelligence product delivery, and consistent situational awareness. Operating from control centers, the Liaison Officer manages PED (Processing, Exploitation, and Dissemination) workflows, real-time communication with flight crews, and all client-facing operational reporting. This role ensures that ISR data is processed, exploited, and disseminated in accordance with client requirements and internal standards, enabling timely, actionable intelligence delivery. The Liaison Officer acts as the operational voice of the client during live missions, relaying prioritisation, tasking updates, and mission feedback to airborne crews. The LO contributes to operational planning, supports after-action reviews, and maintains close coordination with Site Leads, Sensor Operators, and client stakeholders to ensure mission continuity and responsiveness.

Requirements

Strong operational understanding of ISR mission structures, PED workflows, and reporting requirements.
Demonstrated experience in high-tempo, client-facing operational environments.
Excellent communication skills, including real-time operational decision-making and interpersonal coordination.
Familiarity with ISR systems, data-handling protocols, and intelligence product formats is highly desirable.
Proven ability to manage complex information flows and maintain situational awareness across multiple stakeholders.
Experience working remotely with distributed or multinational operational teams.
Security clearance or ability to obtain one.

Nice To Haves

Experience in a liaison, ISR operations, intelligence analysis, or mission-coordination role preferred.
Training or qualifications in intelligence, aviation operations, or PED-related fields beneficial.
Proficiency with operational and reporting software tools.

Responsibilities

Lead and coordinate the full Processing, Exploitation, and Dissemination (PED) cycle to ensure timely, accurate transformation of ISR sensor data into actionable intelligence.
Interface with Sensor Operators and analysts to guide product generation in alignment with client tasking.
Monitor data feeds and mission outputs to ensure alignment with operational objectives and reporting standards.
Conduct quality checks on ISR-derived products prior to client dissemination.
Maintain real-time communication with deployed flight crews, relaying re-tasking, prioritisation guidance, and mission-critical feedback from the client.
Participate in pre-mission briefings to ensure clarity on tasking, objectives, and reporting outputs.
Serve as the operational voice of the client during missions, ensuring responsiveness and mission flexibility.
Deliver timely post-mission summaries to internal and external stakeholders.
Prepare and deliver daily, weekly, and mission-specific reports, consolidating operational outcomes and key intelligence insights.
Document, track, and escalate client feedback to ensure follow-through by operational teams.
Maintain and update client-facing SOPs, operational documentation, and reporting templates.
Participate in after-action reviews and lessons-learned processes.
Serve as the primary client point of contact for operational matters, ensuring consistent, clear communication on tasking and deliverables.
Represent company interests professionally in all client interactions, managing expectations and supporting issue resolution.
Foster strong working relationships with host-nation representatives and multinational partners, as applicable.
Escalate mission-critical risks, delays, or data gaps to leadership and the client as required.
Coordinate closely with Site Leads, Sensor Operators, and mission-support staff to ensure mission readiness.
Maintain awareness of aircraft availability, crew status, and sensor system readiness relevant to operational tasking.
Contribute to operational planning and risk assessments, ensuring client expectations align with on-site capabilities.
Ensure all intelligence dissemination adheres to appropriate classification, security, and data-protection protocols.
Verify compliance with national, EU, partner-nation, and contract-specific regulatory frameworks.
Report any breaches, complaints, or data discrepancies via the correct internal and external channels.
Remain current on ISR best practices, PED methodologies, mission-system updates, and client operating environments.
Identify opportunities to improve PED workflows, reporting structures, or client coordination processes.
Support onboarding or training of junior Liaison Officers or PED analysts when required.
Contribute feedback that enhances ISR effectiveness and client satisfaction.